[Remote] Customer Service Representative (12 PM – 8 PM)

Note: The job is a remote job and is open to candidates in USA. Foxen is a company that advances financial wellness through multi-family real estate, headquartered in Columbus, Ohio. They are seeking a Customer Service Representative to be the primary point of contact for residents, helping them with inquiries and resolving issues to ensure a great resident experience.

Responsibilities

• Answering inquiries: Responding to customer questions via phone, email, live chat, or in-person
• Problem-solving and complaint resolution: Listening to and understanding customer issues, then providing appropriate solutions, and following up to ensure the problem is resolved
• Providing information: Having in-depth knowledge of the company's products and services to accurately inform customers
• Managing accounts: Reviewing and making changes to customer accounts as needed
• Retrieve and distribute incoming mail in a timely manner
• Contribute to operational efficiency by suggesting and developing new process improvements

Skills

• Strong communication skills: The ability to convey information clearly and effectively, both verbally and in writing
• Active listening: Paying close attention to what customers are saying to fully understand their needs and concerns
• Empathy and patience: Staying calm and polite, especially when dealing with difficult or frustrated customers
• Excellent organizational and time management skills with a proven ability to prioritize tasks and multitask effectively
• A positive attitude and a proactive approach to learning new systems and adapting to change

Company Overview