[Remote] Customer Service Associate - French Bilingual
Note: The job is a remote job and is open to candidates in USA. FIS is a global fintech company dedicated to innovation in finance. They are seeking a French Bilingual Customer Service Associate to handle basic payment and account-related requests, providing support to clients and escalating issues when necessary.
Responsibilities
- Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of assigned company clients
- Provides standardized or scripted responses by utilizing basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes
- Enters required data into client provided systems and databases
- Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution
- Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries
Skills
- Fluent in French
- High School Diploma or Equivalent
- Call center or customer service experience
- Computer/technology basic skills
- Remote office internet connection with a minimum download speed of 50Mbps, and a minimum upload speed of 15Mbps is required
- Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks
- Typically, No Relevant Experience Required
Benefits
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern, international work environment and a dedicated and motivated team
- A competitive salary and benefits
- A work environment built on collaboration, flexibility, and respect
Company Overview