[Remote] Cust Acct Mgt - Strategic Account Manager

Note: The job is a remote job and is open to candidates in USA. mPulse is the leader in conversational AI and member engagement for healthcare. The Strategic Account Manager will own a portfolio of mid-market and scaled accounts, driving retention, growth, and client-reported value through disciplined account management and strong client engagement.

Responsibilities

• Own a portfolio of Commercial or Scale accounts. Be the primary point of contact and accountability for each client
• Run the account management playbook with discipline — cadenced check-ins, QBRs, renewals, and expansion motions
• Build and maintain strong day-to-day relationships across the client team. Engage senior stakeholders strategically
• Lead the design and delivery of QBRs and operational reviews. Frame value in client-relevant outcomes
• Drive the renewal motion and identify expansion opportunities. Partner with Sales and Manager on commercial discussions
• Identify at-risk accounts early. Lead intervention plans with the Manager
• Coordinate with Implementation, Product, and Customer Success on behalf of each client
• Use portfolio data to prioritize time, identify opportunities, and surface risks

Skills

• 6+ years of Account Management, Customer Success, or related customer-facing experience in SaaS or healthcare technology
• Demonstrated track record of retaining and growing accounts
• Comfort operating across a broader portfolio (10+ accounts) with disciplined cadences and tooling
• Healthcare experience — health plans, CMS programs, member engagement — required
• Strong communication, project management, and data-fluency skills
• Bachelor's degree required

Company Overview