[Remote] CS Social Media Specialist

Note: The job is a remote job and is open to candidates in USA. Chewy is a leading pet e-commerce company seeking a Customer Care Social Media Engagement Specialist. The role involves engaging with customers on social media platforms, responding to inquiries, and creating a community-focused online presence that reflects Chewy's brand values.

Responsibilities

• Monitor and engage with Chewy customers across Facebook, Instagram, X (Twitter), TikTok, YouTube, and other emerging channels
• Respond thoughtfully to private messages, public comments, and posts, always in a balance of your own unique tone of voice while keeping mindful of Chewy’s voice
• Create authentic, trend-savvy engagements that spark conversation, delight our followers, and build community
• Identify and escalate sensitive issues, trending topics, or brand impacting moments with speed and high judgment
• Use your social instinct to spot opportunities for viral or standout customer interactions
• Stay on top of cultural trends, memes, and conversations that shape the social landscape
• Collaborate with internal partners and vendors to ensure accurate responses and alignment with Chewy’s brand values
• Turn unique customer connections into unforgettable moments through thoughtful, customized gift ideas that surprise and delight
• Operate tools like Sprinklr and native social platforms to moderate conversations and maintain brand standards
• Maintain composure and professionalism when responding in fast-moving or high-visibility situations
• Be a proactive, curious learner; open to feedback, new processes, and new ways to surprise and delight our customers

Skills

• Excellent written and verbal communication skills - your words carry warmth, wit, and clarity
• Proven experience managing or engaging with online communities or brand social channels
• Up-to-date knowledge of social trends, platforms, features, and etiquette
• Strong attention to detail and judgment in public communications
• Ability to multitask across multiple screens, tools, and conversations
• Comfortable using social tools such as Sprinklr, Meta Business Suite and related platforms
• Flexibility to work shifts, weekends, and holidays as needed — social never sleeps
• Positive attitude, creative spirit, and comfort engaging with customers at scale
• High school diploma or equivalent required

Benefits

• Competitive wages
• Medical & dental insurance
• 401k

Company Overview

Company H1B Sponsorship