[Remote] Corporate Operations Manager - Offshore Operations
Note: The job is a remote job and is open to candidates in USA. Marsh McLennan Agency is a leading provider of insurance and risk management solutions. They are seeking a Corporate Operations Manager to lead operational transition efforts between onshore and offshore teams, ensuring effective implementation and stabilization of processes.
Responsibilities
- Conduct discovery for identified work targeted for offshore transition
- Support solutioning for transition design and service readiness
- Lead implementation activities and transition coordination
- Provide subject matter expert support during setup, go-live, and stabilization
- Monitor BAU performance, service quality, and process adherence
- Create and maintain SOPs, job aids, and knowledge articles
- Enable training and knowledge transfer for offshore teams
- Support system conversions and process changes
- Drive standardization, efficiency, and continuous improvement
- Manage stakeholder communication for assigned processes
Skills
- College Degree or equivalent education, training and work-related experience
- Seven years of experience in insurance industry
- Leadership experience
- Highly effective written / verbal communication and facilitation skills
- Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
- Strength in providing strategic level input with the ability to influence others at all levels of the organization
- Knowledge of insurance specific systems and applications
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
- Performance-based incentives
- Health and welfare benefits
- Tuition assistance
- 401K savings and other retirement programs
- Employee assistance programs
Company Overview
Company H1B Sponsorship