[Remote] Controls Engineer II, Customer Support

Note: The job is a remote job and is open to candidates in USA. BEUMER Group is an international manufacturing leader in intralogistics, specializing in various technologies for logistics challenges. They are seeking a Controls Engineer II to support their customer support division by troubleshooting and optimizing machine control systems, ensuring system reliability and customer satisfaction.

Responsibilities

• Understand customer operational needs and translate them into effective control system solutions for existing installations
• Troubleshoot, maintain, and enhance machine control systems for BEUMER sorters using standard BEUMER control code
• Diagnose and resolve PLC, controls, and system-level issues in live operational environments
• Support service activities including corrective maintenance, preventive maintenance, and system optimization
• Interpret electrical design drawings and specifications to support troubleshooting and modifications
• Collaborate with Electrical Engineering to support I/O network troubleshooting, updates, and system improvements
• Partner with software developers and cross-functional teams to resolve system issues and implement enhancements
• Participate in system testing, validation, and updates both remotely and on-site
• Prepare and maintain accurate service documentation, including as-built updates and change logs
• Support on-site service activities, including commissioning support, retrofits, and system upgrades
• Assist in lifecycle support initiatives, including modernization and continuous improvement efforts
• Provide technical support and guidance to Field Service Technicians and customers as needed
• Contribute to root cause analysis efforts and implement corrective actions to prevent recurrence
• May be assigned to special projects or other duties as required

Skills

• Bachelor's degree in Controls Engineering, Electrical Engineering, or related field (or equivalent experience)
• Minimum 5 years of relevant experience in controls engineering, preferably within service or support environments
• Advanced machine control concepts and troubleshooting methodologies
• Strong understanding of PLC programming, especially Siemens (TIA Portal)
• Experience with Allen-Bradley PLCs is a plus
• Ability to read and interpret electrical schematics and system documentation
• Ability to evaluate and resolve controls-related issues independently in time-sensitive environments
• Strong problem-solving skills with a focus on root cause analysis and long-term solutions
• Ability to quickly adapt to new control platforms and evolving technologies
• Experience using computer-based tools for diagnostics, programming, and service tracking
• Strong collaboration skills with cross-functional teams and customer stakeholders
• Ability to manage multiple priorities in a fast-paced, customer-focused environment
• Excellent time management and attention to detail
• Strong verbal and written communication skills
• Customer-focused mindset with a commitment to service excellence
• Professional, positive, and proactive attitude
• Willingness and ability to travel to customer sites as needed (typically up to 25%)

Benefits

• Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
• 401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
• Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
• Ancillary Insurances: Including vision, accident, and critical illness insurance.
• Generous Paid Time Off: Achieve the optimal work-life balance.
• Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
• Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.
• Per Diem Eligibility: Allowances in accordance with the IRS schedule for qualified travel expenses

Company Overview