Remote Computer Repair, Tech Support, and Sales - Contract to Hire
Description: Are you a skilled and customer-focused tech support expert? Do you thrive on solving a wide variety of IT issues and value the freedom to manage your client interactions? Join our growing team as a Remote Technical Support Specialist, where you’ll turn provided leads into satisfied customers—and earn competitive commissions on every job you complete. About the Role: We generate the leads, and you provide the expertise. You’ll be the friendly, professional voice helping home users resolve their tech problems remotely. Using a provided telephone extension, you’ll diagnose issues, quote prices, and deliver solutions—all from the comfort of your own workspace. This is a performance-driven, commission-based opportunity perfect for a motivated technician who excels in remote troubleshooting and client communication. What You’ll Do: Provide remote technical support to home users for issues including: System Clean-Up, Optimization & Tune-Ups Virus, Malware & Security Removal Basic Data Recovery & Backup Assistance Printer Setup & Troubleshooting Email Client Configuration & Problem-Solving General Software/Hardware Troubleshooting for Laptops & Computers Follow up on company-provided leads, diagnose issues, and agree on service pricing directly with clients. Perform remote fixes using approved tools and methodologies. Adhere strictly to UK GDPR regulations—client contact is only for authorized service and billing follow-up. Work under our company brand, using our systems for payment processing and call logging (calls are monitored for training and quality assurance). Our Offer to You: Steady Lead Flow: We handle marketing and lead generation. Your focus is on providing great service. Earning Potential: You decide the service price with the client. Earn a generous commission on each completed and paid job. Growth Opportunity: Be among the first to offer our upcoming branded antivirus solution, creating potential for recurring commission income. Full Support: We provide the phone system, payment infrastructure, and company backing. Flexible & Remote: Work from anywhere in the world on a schedule that suits you. We’re Looking For Someone Who: Is legally eligible to work and resides in the United Kingdom. Has proven experience in remote desktop support and the technical skills listed above. Is an excellent communicator—patient, clear, and professional with non-technical users. Understands and is committed to strict GDPR compliance and data security. Is self-motivated, trustworthy, and results-oriented, comfortable with a commission-based structure. Can handle pricing negotiations and explain value to customers effectively. (Note: Commission is paid upon successful client payment. Chargebacks may affect commission payout, ensuring shared accountability for quality service.) Ready to Apply? If you’re a tech problem-solver looking for a partnership with built-in leads and earning autonomy, we’d love to hear from you. Please submit your proposal detailing your relevant experience and why this model appeals to you. We welcome your ideas! In your proposal, feel free to suggest how we can make this partnership or service offering even better. Let’s build something great together