[Remote] Commercial Insurance Account Manager
Note: The job is a remote job and is open to candidates in USA. Tycho Insurance is a full-service independent insurance agency specializing in commercial lines and employee benefits coverage. They are seeking a dedicated Commercial Insurance Account Manager to manage the lifecycle and service/renewal process for a dedicated book of business with commercial clients, ensuring accurate coverage and proactive renewals.
Responsibilities
- Manage the entire lifecycle for an existing book of commercial lines accounts, including onboarding new clients, managing renewals, and identifying opportunities for cross-selling and upselling
- Expertly handle a range of commercial coverages including General Liability, Workers' Compensation, Professional Liability, Commercial Property, Commercial Auto, and Cyber insurance
- Quote, bind, and issue new commercial policies in coordination with carriers
- Issue certificates of insurance (COIs) and respond to client requests with accuracy and speed
- Process endorsements, policy changes, audits, and binders accurately and within carrier timelines
- Review policies for coverage accuracy prior to delivery; flag discrepancies proactively
- Communicate proactively and professionally with clients and underwriters across all formats, including email, text, and phone calls
- Maintain accurate client records and documentation in the agency management system
- Support the agency principal on new business submissions as needed
Skills
- 3+ years of commercial lines insurance experience (account management or CSR role) with a proven track record of managing a commercial book of business
- Active Property & Casualty license required (home state; California reciprocity support provided)
- Excellent verbal and written communication skills: your communication with clients and underwriters is clear, organized, and professional
- Comfortable and effective communicating via email, text, and phone calls
- Detail-oriented with a strong track record of accuracy and follow-through
- Self-starter who can manage their own workflow without close supervision
- Comfortable working fully remote with communication across multiple digital formats
Benefits
- Medical and dental insurance
- SIMPLE IRA with 3% employer match
- Fully remote with flexible scheduling
- Licensing support and continuing education assistance
Company Overview