Remote Clinical Support Specialist [Philippine Based Candidates]
Job Title: Clinical Support Specialist Industry: Medical Technology & Research Employment Type: Full-Time Work Arrangement: Remote Location: Philippines-based candidates only An innovative medical technology and research company developing advanced solutions to improve quality of life for people around the world. The company's work has been recognized in leading international media, and its technology is actively used in the development of novel treatments for some of the most challenging health conditions today. A mission-driven, fast-growing team at the forefront of their field. The Clinical Support Specialist will serve as the clinical expert in patient-facing support, holding an MD qualification. The role involves providing high-quality patient support through the company's support platform while creating and maintaining clinical documentation, protocols, and knowledge bases that enable the support function to scale effectively. This is a mid-level role with significant growth potential. As the business grows, the successful candidate will have the opportunity to shape and lead clinical support frameworks and team.
Key Responsibilities
Patient Support & Clinical Expertise Provide expert clinical support to patients, managing complex medical inquiries with empathy and accuracy Build ongoing relationships with users, becoming a trusted partner as they navigate their use of the technology Interpret and explain medical device data, results, and trends in patient-friendly language Address patient concerns related to functional medicine, nervous system health, and neurotechnology applications Triage clinical inquiries and escalate complex cases appropriately Maintain high response quality and patient satisfaction standards Documentation & Knowledge Management Create and maintain comprehensive clinical support documentation including patient support protocols, clinical response templates, patient-facing FAQs, and internal knowledge base materials Ensure all documentation is clinically accurate, up-to-date, and compliant with medical standards Develop standardized workflows for handling various patient request types Create decision trees and escalation pathways for clinical scenarios Process & Workflow Improvement Contribute to ongoing optimization of support workflows and processes Identify opportunities to improve patient experience and support efficiency Support the development of scalable clinical support frameworks as the business grows Cross-Functional Collaboration Work closely with research, product, and clinical teams to stay updated on device capabilities and emerging use cases Provide clinical insights to inform product development and patient education materials Participate in and lead training and knowledge-sharing with the broader support team
Requirements
Must hold an MD or equivalent medical qualification Must be registered and licensed to practice medicine in the Philippines 4+ years of clinical practice or healthcare support experience Strong foundation in medical research interpretation and evidence-based medicine Experience in one or more of the following: functional medicine, nervous system health and neurology, neurotechnology, mental health and psychiatry, immunology, or cardiovascular disease Ability to explain complex medical concepts in accessible, patient-friendly language Excellent written and verbal communication skills in English Experience in customer or patient-facing support roles Comfortable learning and working with new technical platforms Able to work across multiple time zones as needed Ideal Candidate Genuinely committed to improving the lives of others through their work Comfortable building relationships and working independently in a remote environment Open to ambiguity and energized by problem-solving Detail-oriented with a strong commitment to accuracy and compliance