[Remote] Clinical Intake/Enrollment Specialist for Care Management

Note: The job is a remote job and is open to candidates in USA. Harris Computer is seeking a Clinical Intake/Enrollment Specialist for Care Management to join their team. In this role, you will work with clients to help eligible patients understand and enroll in Care Management programs, while managing a queue of patients and ensuring accurate documentation.

Responsibilities

• Properly interview and enroll patients in the Care Management program (CCM, PCM, RTM, RPM) applicable to their practice
• Manage a queue of eligible patients to be enrolled
• Expedite enrollments as efficiently as possible
• Work on assigned patient lists and complete them within the timeline provided
• Ensure that all enrollment documents are completed accurately and in the patient chart
• Keep detailed and accurate call logs of all transactions and the status of each call
• Explain the Care Management program in an informational, influential, concise, and personable manner
• Articulate warm and professional etiquette when speaking on the phone to patients
• Ability to be creative in delivering education to patients, while tailoring to showcase the benefits of the program
• Natural ability to express empathy with a patient-focused mindset and engagement
• Attend regularly scheduled meetings (i.e., morning huddles, weekly updates, etc.). These “mandatory” meetings will be important to define the current scope of work
• Proven ability be able to work within a team dynamic and be a leader
• Possess a high-quality of data entry skills with the ability to multi-task
• Comfortable with working within different software platforms (Microsoft Office: Outlook, Excel, Word, Skype, Microsoft TEAMS)
• HIPAA compliant use of computer access (need to know only) to facilitate patient care
• Will be able to consistently deliver high call volume, spending more than 80% of your time on the phone
• Meet production goals based on part-time hours (reasonable expectation of a minimum of 20hrs/week to meet quotas)
• Proven adaptability in a high-volume sales space, ability to meet deadlines, and metrics

Skills

• High School Diploma or Equivalent
• Strong Customer Service Skills
• Excellent attention to detail and ability to maintain accuracy
• Exceptional organizational, communication, and interpersonal skills
• Ability to work independently and as part of a team in a fast-paced environment
• Proven ability be able to work within a team dynamic and be a leader
• Possess a high-quality of data entry skills with the ability to multi-task
• Comfortable with working within different software platforms (Microsoft Office: Outlook, Excel, Word, Skype, Microsoft TEAMS)
• HIPAA compliant use of computer access (need to know only) to facilitate patient care
• Will be able to consistently deliver high call volume, spending more than 80% of your time on the phone
• Meet production goals based on part-time hours (reasonable expectation of a minimum of 20hrs/week to meet quotas)
• Proven adaptability in a high-volume sales space, ability to meet deadlines, and metrics
• Sales Acumen
• Healthcare knowledge

Benefits

• Part-Time 100% remote position requiring no travel
• 1099 Contractor position

Company Overview