[Remote] Clinical Engineering Customer Advocate - Advocate Health Remote FT Days
Note: The job is a remote job and is open to candidates in USA. Advocate Health Care is a leading healthcare provider, and they are seeking a Clinical Engineering Customer Advocate. The role involves managing customer service requests, processing purchase requisitions, and ensuring compliance with vendor policies while providing support to internal teams.
Responsibilities
- Responsible for receipt & dispatch of customer service requests & other inquiries through the CMMS work order system and/or via phone. Includes monitoring and recording internal resource availability, call escalation, and vendor management/scheduling
- Processes HTM purchase requisitions of goods, services, and contract pools into purchase orders per departmental workflow, including obtaining proper levels of approval authority
- As needed, trains front-line team members, suggests alternative sourcing, provides requestor updates to order status and escalates, coordinates with A/P to vet new vendors, ensures HTM compliance with preferred supplier vendor policies, and manages updates to purchase orders
- Ensures all invoices are entered into AP system. Reconciles invoice (or contracted service reports), PO line items, and receipts prior to coding and authorizing payments
- Documents and escalates variances with internal resources and vendors per department procedures
- Provides SharePoint and CMMS data entry and updates under direction of an HTM leader
- Compiles reports
- Coordinates meeting planning and event logistics. Other duties as assigned
Skills
- You must live in one of the following states to be considered for this remote opportunity - AK, AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY
- Associates degree in business, accounting, or related field, or five or more years experience working within a healthcare office environment
- Excellent communication skills and understanding of basic medical equipment terminology in order to interpret problems described by service requesters
- Ability to enter and retrieve data from selected software packages such as CMMS work order systems, SharePoint sites and libraries, and invoicing applications as required for daily work activities
- Effective use of Outlook, excel and other business software
- Demonstrates accuracy, thoroughness, and orderliness in performing job duties
- Ability to work independently and as part of a team
- Excellent customer service and communication skills
- Ability to prioritize multiple, simultaneous work requests
- Strong interpersonal, organizational and customer service skills
- Ability to maintain a calm, professional demeanor under pressure
Company Overview
Company H1B Sponsorship