[Remote] Client Services Project Manager- Dental Industry
Note: The job is a remote job and is open to candidates in USA. Five Lakes Dental Practice Solutions is a company that assists dental practices with insurance strategies. They are looking for a Client Services Project Manager to manage client projects, ensuring timely delivery and coordination between clients and internal teams.
Responsibilities
- Manage a portfolio of client projects from kickoff to completion including credentialing, PPO management and analysis, TIN changes, and contract negotiations
- Serve as the primary point of contact for your clients, providing bi-weekly (or weekly) project status updates and leading kickoff and milestone meetings
- Coordinate cross-functionally with Account Managers to ensure every project has what it needs to move forward (and speak up when it doesn't)
- Track project activities, timelines, and deliverables in Zoho Projects
- Communicate clearly and professionally via phone, email, and video with clients who range from office managers to executive leadership teams
- Use Excel to organize data and support client-specific reporting needs
Skills
- 1-3 years of demonstrated ability in managing multiple projects simultaneously, independently, and under shifting deadlines
- Experience using project management or CRM software (Smartsheet, Asana, Monday.com, Salesforce, HubSpot, or similar)
- Strong verbal communication skills and being comfortable leading client calls, having direct conversations, and keeping people accountable in a professional, relationship-first way
- Proficiency in Microsoft Excel
- Self-starter mindset- you own your work and your outcomes, and you don't wait to be told what to do
- Adaptability- you're okay operating in environments where not every process is fully documented yet, and you see that as an opportunity rather than a problem
- Background in healthcare, dental, insurance, or credentialing
- Bachelor's degree in Project Management, Communications, or a related field
Benefits
- Medical, Dental, and Vision
- Health Savings Account
- Life Insurance
- Disability Insurance
- 401k and employer match
- 25 paid days off between PTO and Holidays
- Remote Work Environment
Company Overview