[Remote] Channel Sales Support Agent (Reseller)
Note: The job is a remote job and is open to candidates in USA. Block is a company that builds technology to increase access to the global economy, and they are seeking a Channel Sales Support Agent to support their reseller sales motion. The role involves acting as a key point of contact for partnership teams, providing necessary resources and support to ensure successful sales and onboarding of products.
Responsibilities
- Act as the main point of contact for US and Canadian partnership teams, responding to inquiries within agreed SLA timeframes
- Build and maintain strong working relationships with resellers and sales teams
- Provide product knowledge, pricing information, sales collateral, and technical guidance
- Work with internal teams across the business to resolve sales inefficiencies and remove blockers
- Identify recurring problems and partner with management to implement lasting solutions
- Provide phone and face-to-face support when needed
- Maintain and update sales documentation, playbooks, and resource libraries
- Process commission calculations for US and CA sales teams in coordination with finance
- Keep systems and information current so teams always have what they need
Skills
- 1–2 years in sales support, channel management, technical support/implementation, or customer service
- Experience with CRM systems (Salesforce, HubSpot, or similar)
- Proficiency in Google Workspace and AI tools
- Familiarity with B2B sales processes and sales cycle management
- Basic understanding of sales reporting and analytics
- Experience working with self-employed contractors, distributors, sellers, or channel partners
Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning
- Computer, headset, and necessary software provided
Company Overview
Company H1B Sponsorship