Remote Call Center Representatives - Medicaid Member Support
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Hiring Remote Customer Service Representatives - Medicaid Member Support Those who speak English and Bilinguals in English/Spanish are encouraged to apply! Join the Conduent Customer Service Team Come join us and grow with a team of people who will challenge and inspire you to be the best! Interested in supporting Medicaid members in South Carolina? Conduent has immediate openings for Remote Call Center Customer Service Representatives. This is a great opportunity to learn about Medicaid member support! Training 4 weeks ( 8:30 am-5:00 pm EST ) After training the working hours will be an 8-hour... shift in the hours of operation. Working for you Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. $16.00 per hour for English representatives ($17.50 per hour for Bilingual Spanish and English-verified representatives) Bi-weekly pay Paid training with Equipment provided. Full-time schedule (40 hrs. per week)
Career Growth Opportunities
Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. No Weekends
About the Role
Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures. Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls. Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status. Follows documented policies and procedures including call handling and escalations. Overall acts as an advocate for Medicaid members to ensure their needs are met. Preferred Skills/Experience Positive and energetic attitude. Ability to communicate clearly and confidently. Ability to multi-task and manage time effectively. Attention to detail, grammar, and spelling accuracy. One year of medical insurance or medical office experience, preferred. Call center or professional office experience, preferred. Computer system experience with data entry and database documentation knowledge.
Requirements
Must be at least 18 years of age with a high school diploma or GED. Background screening required. A minimum of 1-year call center experience in telephone customer service or related experience Computer literacy and ability to use multiple programs. 44 States that are Not Applicable for this position: AK, CA, HI, MA, IL, MT, NY Metro Areas: MN- Minneapolis, IL, NY - NYC OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Metro Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $16.00 (Non-Bilingual) and $17.50 (Bilingual in Spanish) per hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form () . You may also click here to access Conduent's ADAAA Accommodation Policy () . At Conduent we value the health and safety of our a