[Remote] Call Center Representative Bilingual
Note: The job is a remote job and is open to candidates in USA. EQ is a fintech company that connects the future of capital, communications, and governance. They are seeking a Bilingual Call Center Representative to handle inbound and outbound calls on various Proxy and Information Agent Campaigns, ensuring effective communication and support for shareholders.
Responsibilities
- Handle incoming and outgoing Proxy Solicitation and Information Agent calls
- Handle a large volume of calls from an automated dialer
- Manual research of contact information for shareholders
- Solicit shareholder votes and accurately record voting instructions
- Respond to shareholder inquiries using fact sheets and materials provided
- Maintain an updated call center database by entering information
- Produce results and maintain required performance metrics
- FULL TIME HOURS, Monday – Friday
- Some Saturdays may be required
- MANDATORY 2-day paid Training and peer coaching period attendance
- PC [Windows 8 or higher]—No Macs, Chromebooks, iPads or Tablets
- Must have good internet speed and a quiet workspace
- Overtime [paid] is required before or after their shift during peak volumes
Skills
- This role requires being bilingual in Mandarin Chinese/English
- 1-3 years of high-volume call center experience
- Intermediate level proficiency with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.)
- Excellent phone etiquette
- Experience working in a high volume/fast paced call center (virtual call center preferred)
- Resourceful and able to work independently
- Ability to quickly react to questions and refer to support guides
- Ability to effectively follow scripts and department procedures
- Must have good internet speed and a quiet workspace
- PC [Windows 8 or higher]—No Macs, Chromebooks, iPads or Tablets
- FULL TIME HOURS, Monday – Friday
- Some Saturdays may be required
- MANDATORY 2-day paid Training and peer coaching period attendance
- Overtime [paid] is required before or after their shift during peak volumes
Benefits
- MANDATORY 2-day paid Training and peer coaching period attendance.
- Overtime [paid] is required before or after their shift during peak volumes.
- Preventative medical plan is available through UHC Medical Insurance for all Temporary employees.
Company Overview