[Remote] Branch Administrative Assistant III

Note: The job is a remote job and is open to candidates in USA. Guild Mortgage Company is a mortgage banking firm dedicated to providing affordable home financing. The Branch Administrative Assistant III plays a vital role in supporting the branch's administrative functions, including customer service, clerical duties, and assisting management with various tasks.

Responsibilities

• Provide a high level of clerical assistance to Processors as needed, this may include completing special projects, compiling basic reports, ordering insurance, condo certificates, 4506s, FHA Case Numbers, LDP/GSAs, CAIVRs, any Bond Program items, subordination agreements, verifications, appraisals, title and escrow documents, etc
• Complete loan file audits, reviewing files for accuracy and completeness; reconcile files with actions when needed, including cancelling files and maintaining records for required time periods
• Print and mail disclosure documents
• Contact escrow companies in regards to trailing items, tracking items and following up accordingly until all documents are received
• Monitor, reconcile, and respond to appraisal and credit report invoice discrepancies
• Provide assistance to Branch Manager and Branch Operations Manager as needed
• Answer incoming calls, provide responsive and courteous service to callers by providing information or routing them to the appropriate party as needed
• Collect, sort, and correctly distribute incoming mail and packages; log all packages per branch procedure
• Assist in the preparation and delivery of mailings as needed
• Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
• Partner with IT helpdesk and assist in the troubleshooting of basic office technology issues
• Perform general clerical duties and office support, to include, but not limited to: photocopying, faxing, mail distribution and filing
• Make copies and prepare other deliverables for meetings and marketing campaigns
• Maintain a tidy and comfortable office space by picking up waste, watering plants, tidying kitchen area, refreshing magazines, etc
• Compose, type, and distribute correspondence and memos
• Coordinate events, meetings, and conferences with cross-functional departments; prepare agendas and set-up meeting facilities as needed
• Create and update forms for file flow and efficiency
• Perform other duties as assigned

Skills

• Ability to type 60-70 wpm
• Passionate about delivering excellence in customer service
• High levels of diplomacy, tact, and confidentiality a must
• Demonstrated patience and professionalism when interacting with both internal and external customers
• Proficiency with data entry, Microsoft Word, Excel and PowerPoint required
• Ability to organize and manage multiple priorities simultaneously
• Excellent verbal and written communication required; excellent spelling, grammar, and punctuation skills
• Self-motivated with a strong attention to detail
• High school diploma or equivalent preferred, along with a minimum of four years' experience in an administrative assistant related role(s)
• Prior experience in Mortgage lending, Finance, or similar field strongly preferred
• Prior experience processing or originating loans helpful and strongly preferred

Benefits

• Medical
• Dental
• Vision
• Life insurance
• AD&D
• LTD
• 401(k) with employer match

Company Overview