[Remote] BILINGUAL (English/Spanish) Cust Svc Support Rep--11am-8pm EST Remote (Patient Customer Service)
Note: The job is a remote job and is open to candidates in USA. LabCorp's Patient Customer Service department is seeking energetic, passionate bilingual customer service focused individuals who seek solutions to challenging patient billing issues. The role involves answering inbound calls, assisting Spanish speaking customers, and maintaining performance goals while providing exemplary customer experiences.
Responsibilities
- Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers
- 85% of calls will be assisting Spanish speaking customers
- Initiate payment plans for patients for outstanding balances
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals
- Ability to become proficient with processes after completing a structured training program
Skills
- Professionally fluent and proficient in both English and Spanish, with a focus on providing exceptional customer service in Spanish, ensuring clear and effective communication with Spanish-speaking clients
- Ability to work and learn in a fast-paced environment
- Attention to detail
- Perform successfully in a team environment
- Excellent organization skills
- Proficiency navigating multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Excellent verbal and listening skills
- Requires a High School Diploma or equivalent
- Internet download speed of at least 50 megabytes per second
- No satellite internet
- Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with ethernet port
- Previous medical and/or call center experience a plus
Benefits
- Quarterly variable bonus potential!
- Generous paid time off!
- Medical, Vision and Dental Insurance Options!
- Flexible Spending Accounts!
- 401k and Employee Stock Purchase Plans!
- No Charge Lab Testing!
- Fitness Reimbursement Program!
- Tuition Reimbursement and Employee Stock Purchase Plan.
Company Overview
- Fortrea is a provider of comprehensive Phase I through IV clinical trial management, clinical pharmacology, patient access solutions. It was founded in 2023, and is headquartered in Durham, North Carolina, USA, with a workforce of 10001+ employees. Its website is https://www.fortrea.com.
Company H1B Sponsorship
- Fortrea has a track record of offering H1B sponsorships, with 14 in 2025, 25 in 2024, 6 in 2023. Please note that this does not guarantee sponsorship for this specific role.
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