[Remote] Bi-Lingual On-Call Scheduler
Note: The job is a remote job and is open to candidates in USA. Companions and Homemakers is a premier non-medical home care company providing services to people of all ages and levels of need. The Off Hours Scheduler ensures that clients' care needs are met promptly and works collaboratively across departments to support caregivers and manage scheduling effectively.
Responsibilities
- Filling Scheduling request as quickly and independently as possible, and with caregivers, most likely to meet the client’s needs
- Provide timely and effective responses to clients and caregivers needs
- Time off request must go through scheduling manager to ensure coverage
- Email the Home Care Team promptly each morning after on-call (approximately 8:30am) so they can receive time sensitive information and must be available for a period after email update has been sent in case there are follow-up questions
- Updates schedules and documents appropriately in our software system
- Communicates with client regarding schedule changes, tardiness or any situations that require communication
- Communicates client schedules to caregiver and job duties for assigned shift
- Escalates issues appropriately
- Maintain confidentiality of all information pertaining to employees, clients, and client’s family members
- Provide seamless transition of support between HouseWork’s official business hour of operation and On-Call hours of operation
- Performs other duties as assigned
Skills
- High School diploma or equivalent required
- 1-year recent experience as an Off Hours Scheduler in a home care agency or other healthcare field
- Competency in Microsoft applications including Word, Excel, and Outlook
- Ability to work effectively both independently and as part of a team
- Excellent telephone and customer service skills
- Must pay attention to detail, stay organized, and be flexible
- Read, write speak and understand English
Benefits
- Work from home
Company Overview
- For more than 30 years, Companions & Homemakers has been a trusted provider of compassionate, non-medical home care throughout Connecticut. It was founded in 1990, and is headquartered in Farmington, Connecticut, USA, with a workforce of 501-1000 employees. Its website is https://companionsandhomemakers.com.