[Remote] Analyst, Techline (Bilingual English/Japanese)

Note: The job is a remote job and is open to candidates in USA. NBCUniversal is one of the world's leading media and entertainment companies. The TechLine Analyst role is an exciting opportunity to be a part of the NBCU Global Service Desk, where the Analyst will serve as the first point of contact for IT support, resolving issues and ensuring high customer satisfaction.

Responsibilities

• Provide support to customers via phone, live chat, and working tickets in a high-volume environment
• Break-Fix support of IT issues
• Fulfill or triage customer requests
• Deliver exceptional customer service
• Understand Team targets and deliver to them
• Identify process improvement opportunities and provide feedback to the management team
• Collaborate where required on service improvement plans and operational projects

Skills

• Experience with common technologies including Windows, Mac OSX, Office 365, Active Directory, mobile, etc
• Relevant IT Support experience
• Awareness of ITIL fundamentals
• Relevant experience in performing and managing clearly defined SLA targets
• Passionate about technology
• An environment suitable for working from home full-time (i.e., a quiet work area with minimal distractions and a strong, consistent internet connection)
• Ability to work with clients across different time zones
• Proficient in English and Japanese
• Someone who genuinely puts their customer first
• A team player who acts in the interest of all
• A passionate and motivated individual
• Someone with a flexible schedule that can cover later shifts, weekends, or holidays when needed

Benefits

• Medical, dental and vision insurance
• 401(k)
• Paid leave
• Tuition reimbursement
• A variety of other discounts and perks

Company Overview

• DreamWorks Animation SKG, Inc. engages in the development, production, and exploitation of animated films and associated characters It was founded in 1994, and is headquartered in Glendale, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.dreamworks.com.

Company H1B Sponsorship

• DreamWorks Animation has a track record of offering H1B sponsorships, with 8 in 2025, 7 in 2024, 5 in 2023, 12 in 2022, 13 in 2021, 19 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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