[Remote] Air Customer Service Agent, After Hours - REMOTE US

Note: The job is a remote job and is open to candidates in USA. Princess Cruises is a renowned vacation provider at sea, seeking an Air Customer Service Agent, After Hours to join their Travel Services team in a remote position. The role involves processing urgent air travel requests and providing exceptional customer service to guests experiencing travel disruptions.

Responsibilities

• Processes urgent air travel outside of business hours for shipboard officers, crew, guest entertainers, vendors, contractors, and shoreside employees, usually in cases where trips have been disrupted for unforeseen reasons
• Provides excellent customer service and support for cruise guests that either have a disruption to their travel plans or require immediate assistance with flights to get from their homes to join their cruise or from the end of their cruise to get back home
• Administers hotel and ground transportation arrangements for shipboard officers, crew and guest entertainers including creation/communication of hotel rooming lists and ground transportation manifests
• Answers phone calls and monitors e-mails for shoreside travelers in need of urgent assistance outside of business hours (aka Corporate Travel), providing timely and accurate information
• Finds the best combination of price, convenience, and comfort, and issues the resulting air tickets. Provides cross-function support to Company Travel team as needed, ensuring that overall department needs are met when coverage is needed
• Follows all Company and department-specific policies and procedures during daily operations of the job
• Any additional work-related duties as assigned by the supervisor or manager

Skills

• Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management
• This job normally requires 3 years of related experience in a travel agency, airline or wholesale travel agency
• Proficient in Microsoft Word, Excel, and Lotus Notes/Microsoft Outlook
• Ability to work independently and think quickly
• Knowledge of all aspects of the Sabre airline reservations system such as creation of an air booking, ticketing, exchanges, pricing, routing and queue processing
• Flexible schedule that includes nights and weekends. After-hours team will need to be available for work, 6pm-6am M - F (9 hour shifts with 1 hour lunch), 5pm-6am S-S. Shift assigned will be anytime between those hours
• Must be available for an initial 4-6 weeks, paid training period
• Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status)

Benefits

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement

Company Overview