[Remote] AIOps Engineer

Note: The job is a remote job and is open to candidates in USA. Nelnet is a diversified and innovative company committed to enriching lives through the power of service. They are seeking an AIOps Engineer to own the operational backbone of their Enterprise AI platforms and build AI Agents for Shared Services teams, focusing on platform depth and cross-team enablement.

Responsibilities

• Configure, maintain, and optimize Enterprise AI platform deployments (Claude, Copilot, Gemini) across Shared Services tenants
• Own authentication models and integration standards
• Build and deploy AI Agents for Shared Services teams using established pipeline standards — from platform-native builds to custom Agent development
• Build and maintain a shared resource repository of reusable components, patterns, and frameworks that inform enterprise standards
• Participate in recurring sessions to harvest segment innovations, standardize them, and redistribute org-wide
• Serve as the hands-on AI resource for segments without dedicated AI infrastructure
• Apply team development standards — branching strategy, review gates, CI/CD pipelines — to all AI solutions and platform work

Skills

• 1–2 years hands-on experience building with Claude or equivalent LLM APIs — prompt engineering, API integration, tool-use and function-calling patterns
• Proficiency in Python and/or TypeScript/Node.js for AI application development
• Familiarity with Agent orchestration concepts: multi-step reasoning, tool chaining, context management
• Experience with MCP servers or equivalent integration patterns
• Proficiency with context and token optimization
• Familiarity with governance, compliance, and security principles as they apply to responsible AI deployments
• 2–4 years of industry experience
• Experience with Copilot, Gemini, or other foundation models and workflow automation platforms
• Familiarity with evaluation frameworks for AI output quality measurement
• DevOps, CI/CD, or agile development background applied to AI deployment pipelines
• Experience building autonomous AI Agents for enterprise workflows — not just chatbots or assistants

Benefits

• Medical
• Dental
• Vision
• HSA and FSA
• Generous earned time off
• 401K/student loan repayment
• Life insurance & AD&D insurance
• Employee assistance program
• Employee stock purchase program
• Tuition reimbursement
• Performance-based incentive pay
• Short- and long-term disability
• A robust wellness program

Company Overview

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