[Remote] AI Production Support Engineer

Note: The job is a remote job and is open to candidates in USA. Tradeweb is a global leader in electronic trading across asset classes, and they are seeking an AI Production Support Engineer to enhance operational efficiency through AI. The role focuses on analyzing production issues, designing AI tools, and collaborating with various teams to modernize production support processes.

Responsibilities

• Analyze historical production incidents and ticket data to identify recurring patterns, investigation paths, and bottlenecks
• Design and build AI-assisted tools to:
• Accelerate root cause identification
• Summarize logs, alerts, and metrics
• Suggest likely failure domains or components
• Assist with incident triage and prioritization
• Partner with Production Support engineers to embed AI into day-to-day workflows, not as standalone experiments
• Develop internal tools, scripts, or lightweight services that leverage AI models to improve support efficiency
• Apply AI coding assistants to rapidly prototype, iterate, and productionize operational tooling
• Document AI-driven workflows, playbooks, and best practices for use by the wider support organization
• Measure and track impact of AI adoption (reduction in MTTR, investigation time, manual effort)
• Provide extremely high levels of availability and stability for production, demo, and test environments supporting Credit trading
• Perform deep dives into application logs, metrics, and codebases to understand system behavior and failure modes
• Support monitoring, alerting, and observability platforms (e.g., logs, dashboards, alerts)
• Work with development team and AI teams, to partner in building out new AI related features in AI

Skills

• Bachelor's degree in Computer Science, Engineering, or equivalent experience
• 10+ years of overall IT experience, with significant experience in Production Support or Site Reliability roles or DevOps roles
• Strong hands-on experience supporting large-scale, highly available financial or trading systems with complex architecture, distributed systems and system troubleshooting
• Solid programming background with experience in one or more of: C++, Python, Node.js, Scripting languages (Shell, Bash, Perl)
• Experience working with: Logging and monitoring tools (e.g. Coralogix, Grafana), Containers and orchestration (Docker, Portainer), Messaging/streaming platforms (e.g., Kafka), Databases (relational and non-relational)
• Excellent communication skills and ability to work with technical and non-technical stakeholders
• Hands-on experience using AI coding and assistant tools to build/enhance software solutions
• Practical experience applying AI to: Code analysis, Log analysis, Automation, Workflow optimization, Building MCP servers & AI Agents
• Familiarity with modern AI tooling ecosystems; preferred tools include: OpenAI, Claude, Cursor
• Ability to evaluate AI-generated outputs critically and apply them safely in production environments
• Experience building small internal tools, scripts or services that improve operational productivity
• Understanding of source control systems (e.g., Git) and collaborative development workflows
• Familiarity with ticket management systems such as ServiceNow and Jira, especially for analyzing historical incidents
• Networking knowledge, including TCP/UDP, multicast, and packet analysis tools (e.g., Wireshark)
• Experience operating in regulated or security-conscious environments
• Fixed income or bond trading domain knowledge
• Exposure to AI enablement, developer productivity, or platform engineering roles

Benefits

• Highly competitive medical, dental, and vision programs
• Hybrid Environment: Our employees have the flexibility of working in the office and from home.
• Health Care and Dependent Care Flexible Spending Accounts: You may elect to set aside pre-tax earnings to pay for eligible health care and dependent day care expenses for you and your eligible family members.
• Maven Family Building Benefit: Maven offers support for fertility and preconception; pregnancy and post-partum; adoption; surrogacy and pediatrics for children up to age 10. Tradeweb provide a $10,000 lifetime reimbursement towards fertility, egg freezing, adoption and surrogacy expenses.
• Building Wealth - 401(k) Savings Plan: Employees are immediately eligible for the 401(k) plan. Participants may contribute up to 75% of eligible compensation into a traditional 401(k) and/or Roth 401(k). Tradeweb will match 100% of the first 4% of compensation that you contribute.
• This role will also be eligible to participate in Tradeweb?s discretionary bonus program.
• Pre-Tax Commuter Benefits Program
• ARAG Legal Services
• Employee Assistance Program
• Tuition Reimbursement
• Financial Wellness Tools
• Travel Assistance Benefits
• Pet Insurance
• Corporate Gym Subsidies
• Wellness Perks
• Paid Time Off and Parental Leave

Company Overview

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