[Remote] Account Manager (LATAM)

Note: The job is a remote job and is open to candidates in USA. Kinective is a company that empowers banks and credit unions to shape the future of banking through innovative technology. As an Account Manager for the LATAM region, you will manage key commercial relationships, ensuring client satisfaction and driving revenue growth while acting as the liaison between regional clients and the US-based teams.

Responsibilities

• Own and protect a portfolio of enterprise accounts across LATAM, ensuring high satisfaction, on-time renewals, and successful upsell and cross-sell execution
• Lead end-to-end expansion cycles — discovery, proposal, commercial negotiation, and close — identifying and developing new revenue opportunities as clients’ needs evolve and product adoption deepens
• Conduct regular business reviews with VP- and C-level stakeholders to demonstrate product value, reinforce the partnership, and create a clear path to renewal and growth
• Monitor account health across the portfolio, proactively identifying churn risk and leading escalation resolution before issues threaten the relationship
• Partner closely with Customer Success and Support to ensure clients achieve measurable outcomes — and that Kinective’s delivery matches the commercial commitments made at the point of sale
• Act as the primary commercial advocate for LATAM clients internally, translating regional context, market dynamics, and client feedback into actionable input for US-based product, GTM, and leadership teams
• Maintain accurate expansion pipeline, renewal timelines, and account data in the CRM, ensuring clean forecasting and clear visibility for leadership
• Gather and synthesize market intelligence and client feedback from across the portfolio to inform product development, pricing strategy, and regional GTM decisions

Skills

• 5+ years of enterprise account management or client success experience, ideally in fintech, banking technology, or ATM/payment infrastructure
• Proven track record managing complex, multi-stakeholder accounts at the VP and C-suite level, with direct ownership of renewals and expansion revenue
• Strong working knowledge of the LATAM banking ecosystem; familiarity with markets such as Mexico, Colombia, or Ecuador strongly preferred
• Fluency in both Spanish and English — written and verbal — is required
• Comfortable operating independently in a remote, distributed team environment with a high degree of self-direction
• Willingness to travel across the region to support client relationships as needed
• Background in ATM operations, cash management, or self-service banking is a plus
• Experience managing SaaS or managed services accounts within financial institutions is a plus
• An existing professional network within banks, payment processors, or CIT companies in LATAM is a plus

Benefits

• Up to $25,000 in commissions opportunity
• Bonuses
• Commissions
• Equity
• Comprehensive health coverage (medical, dental, vision, prescriptions, life & disability)
• Flexible PTO
• 11 company holidays
• Generous parental and caregiver leave
• An immediately vested 401(k) with company contributions
• Wellness resources and professional development opportunities

Company Overview