[Remote] Account Manager DPMS
Note: The job is a remote job and is open to candidates in USA. Carestream Dental is seeking an Account Manager to drive expansion revenue within a portfolio of existing DPMS customers. The role involves engaging with SMB dental practices to identify growth opportunities, position software solutions, and achieve sales targets through upselling and cross-selling.
Responsibilities
- Drive expansion revenue across a portfolio of existing SMB dental practice customers through upselling and cross-selling software solutions
- Proactively reach out to existing accounts via outbound calling to schedule and run Account Reviews - structured conversations designed to understand each customer’s needs, business challenges, and growth goals
- Uncover growth opportunities within each account and run product demonstrations that map DPMS solutions to the customer's goals
- Meet weekly KPI targets for number of Account Reviews, number of Product Demonstrations, and number of Closed Deals
- Serve as a sales-focused point of contact for existing customers, redirecting support needs to the appropriate support functions within the business so you can stay focused on revenue-generating activities
- Build long-term relationships that position you as a trusted advisor for customers looking to expand their use of DPMS solutions
- Stay informed on industry topics and share thought leadership with customers and internal teams
- Maintain expertise across all software/cloud and eServices offerings
- Champion change management and continuously learn new sales techniques, processes, and technology
Skills
- 1 year of experience working in a sales-related, customer-facing role, with a track record of carrying and exceeding a sales quota
- Excellent negotiation skills
- Excellent written and oral communication, with strong interpersonal, organizational, and presentation skills, with the ability to influence desired results
- Comfortable using technology to drive expansion revenue (SFDC, Teams, Microsoft Suite) and comfortable running software demonstrations
- Strong willingness to champion change management, learn new sales techniques, processes, and technology
- Bachelor's degree preferred
- Domain experience in dental practices and technology is a plus but not required
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