[Remote] Account Manager (Customer Service Representative)

Note: The job is a remote job and is open to candidates in USA. Northstar Recycling is a company focused on providing exceptional customer service and support. They are seeking an Account Manager (Customer Service Representative) to manage relationships with business partners, resolve issues, and ensure accurate reporting and accounting functions.

Responsibilities

• Manage existing relationships and daily transactions with critical business partners
• Service assigned accounts quickly and efficiently while providing high-quality customer experience and support
• Work to professionally resolve/deescalate issues for assigned accounts, bringing any critical issues to the proper points of escalation
• Complete required reporting in a prompt and accurate manner
• Perform a number of accounting functions as well as verify services pricing with internal teams and external partners
• Proactively throughout the month and prior to the monthly close period, request and review transactional data (pricing and weights of shipments/services) to ensure accuracy for our Finance team
• On-call hours are required for this role and are compensated accordingly

Skills

• 1 – 2 years of Microsoft Excel and Outlook experience
• Strong communication and interpersonal skills
• Exceptional organizational and time management skills
• High level of attention to detail
• Flexibility to quickly pivot and implement new ideas and methods
• Willingness to hold oneself accountable
• Reliability and holding oneself to a high standard
• Ability to welcome new challenges and respond with purpose
• Resilience and perseverance when under pressure
• Ability to portray a positive attitude
• Approachability by all stakeholders
• Ability to build a strong rapport
• Professionalism in communication
• Ability to compartmentalize effectively
• Practice of patience and excellent time management
• Exhibit high emotional intelligence
• Tech savvy and able to navigate comfortably on multiple platforms
• Authorized to work for ANY employer in the U.S
• Database management experience

Benefits

• Northstar offers a comprehensive benefits package, and provides a generous employe contribution to our health, dental, and vision insurance premiums.
• We offer a 401(k)-retirement plan and match 100% of your first 4% of pay contribution to the plan; this matching contribution is 100% immediately vested.
• We also provide company sponsored short-term, long-term, and life coverage, as well as a multitude of supplemental and voluntary benefit programs.
• Northstar promotes a healthy work-life balance.
• In that spirit, we offer a competitive PTO package that includes vacation time, sick time, 7 observed federal holidays, 3 floating holidays, and additional time off each year for volunteer efforts.
• Northstar is a remote-first organization!
• We offer a fully remote working environment with virtual culture and teambuilding events to create and maintain a sense of belonging, connection, and inclusivity between our team members.
• We also take great pride in our coaching culture!
• Northstar fosters professional development for employees within their roles and works to create opportunities for promotion to cultivate meaningful growth for Northstar employees.

Company Overview