[Remote] Account Manager
Note: The job is a remote job and is open to candidates in USA. Astutis, part of Wilmington plc, is a leading provider of accredited Health, Safety, and Environmental training. They are seeking a proactive, relationship-focused Account Manager to manage a portfolio of valued customers, drive meaningful growth, and deliver exceptional service while identifying upsell and cross-sell opportunities.
Responsibilities
- Delivering targeted annual sales revenue from your assigned account portfolio
- Building and maintaining strong, long-term relationships with clients, expanding contact points across accounts
- Following up on incoming enquiries and referrals to maximise opportunities
- Generating further business through new buyers, departments, and regions within existing accounts
- Identifying and converting upsell and cross-sell opportunities
- Conducting discovery meetings and delivering engaging sales presentations
- Producing tailored proposals and accurate pricing aligned with target margins
- Maintaining accurate pipeline tracking and customer records within Sage CRM
- Acting as the customer’s representative internally to ensure services are delivered to expectation
- Developing strong product and sector knowledge to provide trusted advice to customers
- Collaborating with Account Managers, Business Development Executives, and wider teams to maximise revenue
- Ensuring adherence to systems and processes in line with ISO 9001:2015 standards
- Supporting additional tasks as required by the Sales Director
Skills
- Confidence in conducting customer meetings, presentations, and commercial discussions
- A self-motivated, proactive, and resilient approach to sales activity
- Experience managing opportunities within a structured sales pipeline
- Excellent communication and relationship-building skills
- Strong collaboration skills with SDRs, Marketing, and wider commercial teams
- Comfort working towards activity and revenue KPIs
- Strong organisational and CRM management capabilities
- A commercially aware, consultative sales approach
- Permission to work in the role's location by the start of their employment
- Experience selling training, consultancy, or professional services
- Knowledge of health, safety, environmental, or compliance sectors
Benefits
- 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles)
- Additional Holiday Purchase
- Hybrid Working
- Performance-Related Bonus
- Life Assurance
- Vitality Private Healthcare
- Subsidised Gym Memberships
- Cycle to Work Scheme
- Discount Vouchers
- Access to Wellbeing Resources
Company Overview