[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. InsCipher is a company dedicated to enhancing reporting and tax filings for clients in the insurance industry. They are seeking a client-focused and analytical Account Manager to support Filing Services clients, improve data accuracy, and facilitate timely issue resolution while collaborating with Customer Success Managers.

Responsibilities

• Support a designated portfolio of external partners across various revenue tiers
• Act as a bridge between external partners and internal Filing Services operations to ensure timely, accurate, and coordinated filing support
• Assist Customer Success Managers with filing-related escalations and ensure issues are resolved within defined SLA commitments
• Maintain recurring partner touchpoints based on account tier, health, and service needs, including participation in client conversations as appropriate
• Identify and escalate at-risk accounts that demonstrate repeated filing errors, high volumes of late filings, or poor responsiveness
• Drive adoption across eligible accounts, including batch filing usage, e-filing setup completion, filing workflow adherence, and relevant product feature usage
• Research filing, reporting, and payment-related issues, perform root cause analysis, and support corrective actions in partnership with CSMs
• Run reports and analyze filing data to identify trends, behaviors, and opportunities for improvement
• Collaborate with internal teams to support overall customer health and ensure timely resolution of client issues
• Required to perform other duties as requested, directed, or assigned

Skills

• Bachelor's degree preferred
• 2+ years of client-facing or customer service experience
• 1+ years of experience in the insurance industry preferred
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Impeccable attention to detail with excellent written and verbal communication skills
• Precise organizational and time management skills
• Strong analytical skills with the ability to interpret data and identify trends
• Demonstrated ownership of client outcomes within role scope, with the ability to proactively identify and resolve issues
• Ability to operate with urgency and sound judgment in time-sensitive situations
• Ability to collaborate effectively across teams while balancing customer advocacy and operational execution

Benefits

• Health, dental, and vision plans
• Amazing work-life balance with 4 weeks of Paid Time Off
• 10 Paid Company Holidays with 2 floating holidays
• 401K Programs with employer match
• Personal assistance programs for support in a healthy personal and work life

Company Overview