[Remote] Account Manager
Note: The job is a remote job and is open to candidates in USA. Proof is a high growth company in the legal tech industry, offering a best-in-class legal services platform. They are seeking a seasoned Account Manager to manage relationships with major Property Management clients, focusing on retention, expansion, and maximizing product adoption.
Responsibilities
- Own and manage a portfolio of major Property Management clients across the U.S
- Build deep, consultative relationships with executives, regional managers, and onsite staff
- Become the go-to point of contact for all strategic and day-to-day needs
- Conduct regular QBRs, onsite visits, and performance reviews
- Drive high retention and reduce churn through proactive, hands-on support
- Identify and execute expansion, upsell, and cross-sell opportunities
- Ensure clients are fully educated on our capabilities and new products
- Build account plans that forecast risks, opportunities, and expansion paths
- Partner with Product, Ops, and Support to solve issues, streamline workflows, and implement improvements
- Understand client operational processes deeply and serve as their internal advocate
- Monitor usage metrics and proactively address adoption gaps
- Provide feedback to leadership on trends, needs, and market opportunities
- Travel frequently to meet with PM portfolios and regional teams
- Host trainings, onsite workshops, and relationship-building sessions
- Attend conferences, industry events, and customer summits as needed
Skills
- 4–6+ years of Account Management, Customer Success, or field-based client-facing experience
- Proven track record of managing large, complex accounts or multi-site clients
- Ability and willingness to travel extensively - approximately 25%
- Strong communicator with high emotional intelligence
- Deeply customer-focused and comfortable handling escalations
- Ownership mindset- you treat your accounts like your own business
- Experience in property management, proptech, legal tech, or operations-heavy customer portfolios
- Experience driving expansion, renewals, and cross-functional customer initiatives
- Ability to run structured QBRs and executive-level reviews
- Experience working in a fast-moving startup or scale-up environment
Benefits
- Variable commission, with on-target earnings (OTE) of approximately $180,000.
- Eligible to participate in company bonus plan
- Full time, remote, salary position
- Medical, dental, vision, disability insurance, and 401k available
- Flexible time off (paid planned and sick time, and paid holidays)
Company Overview