[Remote] Account Manager
Note: The job is a remote job and is open to candidates in USA. Metropolis Technologies is pioneering the Recognition Economy by creating artificial intelligence solutions for various industries. They are seeking an Account Manager to manage key airline clients and vendor partners, ensuring operational efficiency and outstanding partner satisfaction through strategic account management and data-driven insights.
Responsibilities
- Serve as the key point of contact and Account manager for assigned airline clients and vendor couriers within the Bags, Inc. logistics line of business
- Develop and maintain strong, positive relationships with client representatives, proactively anticipating their needs and building long-term trust
- Lead the creation and presentation of quarterly business reviews (QBRs) and other regular performance reports to airline clients, translating complex data sets into actionable insights
- Oversee the day-to-day operations of vendor couriers, ensuring adherence to rigorous performance standards and service level agreements (SLAs)
- Communicate effectively with employees and clients to ensure fulfillment of performance requirements
- Seek and implement opportunities to leverage AI and other technologies to streamline workflows, improve operational costs, and enhance the customer experience, such as improving ETA delivery windows
- Partner with Product and Engineering teams to advocate for operational efficiencies and client-requested features
- Navigate complex escalations from high-value clients while handling multiple priorities simultaneously
Skills
- 5+ years of professional Account Manager experience, ideally in the hospitality or airline industry
- Proven experience in relationship management and presentation creation for high-level audiences
- Demonstrated experience or strong familiarity with data analytics and leveraging AI to drive efficiencies in logistics or account management
- Excellent oral and written communication skills
- Ability to communicate effectively with employees and clients to ensure fulfillment of performance requirements
- Ability to maintain positive relationships with client representatives
- Experience handling multiple priorities simultaneously
- Proficiency with operational tracking systems
Benefits
- Access to or eligibility for healthcare benefits
- A 401(k) plan
- Short-term and long-term disability coverage
- Basic life insurance
- A lucrative stock option plan
- Bonus plans
Company Overview