[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. iMatrix is the leader in Healthcare marketing solutions for over 10,000 small and medium sized health and wellness businesses across the United States. The Account Manager will be responsible for building and maintaining relationships with existing clients, driving upsells through marketing consultations, and ensuring timely service delivery to meet client expectations.

Responsibilities

• Perform 50+ outbound calls daily, to prospective clients
• Prospects existing clients over the phone, and performs daily marketing consultations via Video to achieve monthly upsell sales targets
• Drives upsell revenue opportunities by identifying marketing opportunities for each client and then matches those opportunities with the best level of service required to meet each client’s needs
• Qualify leads driven from marketing efforts directed at existing clients and sets appointments for online demonstrations to qualified decision makers
• Demonstrate a high level of knowledge of digital marketing
• Maintains and manages a portfolio of clients and develops strong relationships with each client
• Address client concerns and ensure the resolution of issues in a timely manner, with hand-off to appropriate internal staff and/or follow-up when appropriate
• Proactively identifies ‘at risk’ customers and escalates these customers to the appropriate department to ensure they are retained as customers
• Ensure customers are proficient in using services by identifying user needs and providing consultative services and directing those to training or coaching resources when appropriate
• Field all account and product related direct calls from clients, as well as transferred calls from the Customer Support team for issues and requests that require ADC involvement
• Monitors for competitors, including pricing and services
• Required to meet weekly, monthly and annual productivity and sales metrics
• Attends weekly meetings and provides updates, suggestions and/or optimizations to improve client performance and increase incremental revenues for the company

Skills

• 1 Year+ in sales closing experience selling a SaaS product to small business owners as an Account Executive. (Must be in your most recent role)
• Communication Skills: Excellent, professional written and verbal communication skills
• Ability to build and maintain long term relationships
• Ability to multitask and stay highly organized while doing so
• Strong organizational and analytical skills. Able to master excel and PowerPoint presentations
• Energy, hustle, and appetite for growth and responsibility
• Detail oriented and self-motivated
• Must have Hi-Speed Internet
• 1 Year+ of sales experience in Digital Marketing or TV/Online Ad sales (Plus)
• 6 Months or more in a SDR/BDR role calling on Small Business (Plus)
• BS or BA preferred, but willing to consider strong backgrounds in lieu of degree
• Degree in Business or Communications is a plus

Benefits

• Health insurance options such as medical, dental, and vision coverage
• Flexible spending accounts (FSA) for medical and dependent care
• Short-term and long-term disability insurance
• Life and AD&D insurance
• 401(k) retirement savings plan with a company match
• Paid time off (PTO)
• Paid holidays
• Commuter benefits
• Access to our Employee Assistance Program (EAP) and well-being coaching services
• Voluntary benefits such as home, auto and pet insurance
• Discounted legal and financial services

Company Overview