Provider Relations Liaison (Must reside in Maricopa County, Arizona)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Provider Relations Liaison develops and maintains strong relationships with facilities, physicians, and ancillary providers that support a high-performing network of care for members. This person focuses on provider engagement, satisfaction, and performance by serving as a primary liaison, resolving issues and concerns, facilitating communication, monitoring provider performance, identifying opportunities for network improvement or growth, and collaborating with internal and external stakeholders to enhance overall network effectiveness. Role Responsibilities: Acts as the primary resource for assigned, high profile providers or groups to establish, oversee, and maintain positive relationships by assisting with (or responding to) complex issues regarding policies and procedures, plan design, contract language, service, claims or compensation issues, and provider education needs. Optimizes interactions with assigned providers and internal business partners to establish and maintain productive, professional relationships. Monitors service capabilities and collaborates cross-functionally to ensure that the needs of constituents are met, as well as that escalated issues related (but not limited) to, claims payment, contract interpretation or parameters, and accuracy of provider contract or demographic information are resolved. Supports or assists with operational activities that may include (but are not limited to) database management and contract coordination. Educates providers as needed to ensure compliance with contract policies and parameters, plan design, compensation process, technology, policies, and procedures. Meets with key providers periodically to ensure service levels are meeting expectations. Manages the development of agenda, validates materials, and facilitates external provider meetings. Collaborates cross-functionally on the implementation of large provider systems, in order to manage cost drivers and execute specific cost initiatives to support business objectives, as well as to identify trends and enlist assistance in problem resolution. Performs other duties as assigned. Required Qualifications 2-4 years of experience in provider relations and/or contracting. Resides in Maricopa County, Arizona. Must possess reliable transportation and be willing and able to travel up to 30-50% of the time, specifically within West Valley, Maricopa County, Arizona and surrounding areas. Mileage is reimbursed per our company expense reimbursement policy.

Preferred Qualifications

Resides in West Valley, Maricopa County, Arizona. Working knowledge of problem solving and decision-making skills. Strong communication skills, both verbal and written. Ability to build and maintain relationships. Excellent collaboration skills, possessing a team-oriented nature. Ability to succeed in an independent, self-driven environment. Education High school diploma or GED. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $46,988.00 - $102,000.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 07/14/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.