Property Management Operations Manager – Team Leader

Job Description:

• Supervise all leasing, collections, maintenance dispatching, and administrative activities.
• Ensure all rental inquiries are answered promptly.
• Monitor lead conversion rates, applications, approvals, move-ins, and occupancy levels.
• Supervise daily posting of rental advertisements on Facebook Marketplace, Craigslist, Zillow, and other rental platforms.
• Review guest cards, applications, collections reports, and vacancy reports.
• Coordinate maintenance requests and follow up until completed.
• Manage and supervise team members and provide daily performance coaching.
• Identify operational problems and recommend solutions to improve occupancy and collections.

Requirements:

• Minimum of 5 years of apartment, multifamily, or residential property management experience.
• Experience supervising leasing agents, maintenance coordinators, collections personnel, and administrative staff.
• Strong understanding of leasing, rent collections, renewals, notices, delinquency follow-up, work-order management, and occupancy management.
• Experience managing virtual teams and remote employees.
• Strong reporting and organizational skills.
• Comfortable working U.S. business hours and communicating clearly in English.
• Quiet home office work environment.
• A fast and reliable internet connection of at least 10 Mbps with internet backup available.
• Dependable electricity with power backup available.
• Processor: Intel Core i5 8th generation or higher, AMD Ryzen 5 or higher, or an equivalent processor.
• RAM: 8 GB to 16 GB or higher.
• Operating System: Windows 10 or higher, macOS (Ventura, Sonoma, Sequoia, Tahoe).

Benefits:

• Remote Job