Property Claims Quality Evaluator (Remote Home-Based Worker)

Position at a Glance:

• Company: Workwarp
• Start Date: Immediate openings available
• Position: Property Claims Quality Evaluator
• Compensation: a competitive salary
• Location: Remote

  The world isn t standing still, and neither is Allstate. We re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. That s why now is an exciting time to join our team. You ll have opportunities to take risks, challenge the status quo and shape the future for the greater good. You ll do all this in an environment of excellence... and the highest ethical standards  a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities. Everything we do at Allstate is driven by a shared purpose: to protect people from life s uncertainties so they can realize their hopes and dreams. For more than 89 years we ve thrived by staying a step ahead of whatever s coming next  to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don t follow the trends. We set them. Job Summary: The Property Claims Quality Evaluator function is responsible for actively measuring overall claim handling focusing on our ability to execute consistently and achieve quality and operational excellence. The Property Quality Assurance team will serve as the backbone of the Claims measurement system - accountable for measuring effectiveness and consistency, identifying strengths and opportunities for continuous improvement, conducting strategic analysis, and informing the development of processes. This may include collaboration with Claims Line Management and Field Leadership. By facilitating the development of appropriate quality assurance practices, it will support Allstate in achieving key business outcomes that remain in compliance with laws and regulations. This job is responsible for evaluating the quality and accuracy of highly complex property estimates and file reviews on work completed by property adjusters. The individual reviews, inspects and makes corrective recommendations on adjuster handling of damages and vendor-involved claims. The individual partners with management in ensuring consistency and objectivity in property estimating practices and assists in maintaining estimating standards and file handling standards. The individual partners with field staff to coach staff in property damage estimating, customer service, and policy issues. This job is responsible for ensuring claims are being handled consistently according to established quality standards, department procedures, policy intent and Department of Insurance Regulation. The individual works independently, prioritizes the individual's own responsibilities, and manages the individual's own workload. The individual consistently meets band level behaviors, production, quality and/or customer service goals. This position is a permanent remote home-based worker. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses. Key Responsibilities: Customer Service  Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met  Ensures communication with customers is timely and responsive File Review/Quality Assurance  Performs oversight to ensure adherence to current estimating and file handling standards  Performs claim reviews including targeted and transactional reviews  QE of Contents Reinspection  Completes desk reviews on estimates, compares to current estimating standards and provides feedback based on review  May coach adjusters on review results  Collaborates regarding file review results  Participates and may lead in calibration activities with the Claims organization Coaching  Provides coaching and feedback regarding estimating, file and claim handling quality to adjusters and vendors Other Projects and Responsibilities  May participate in one or more complex or occasionally highly complex special assignments  May serve as a committee team lead for large projects or as a committee te