Professional Services Consultant - RCM

Job Description: About Streamline Healthcare Solutions Here at Streamline, we strive on building lasting and trusting relationships with our clients, and our employees set the bar. Streamline’s mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare organizations to provide and coordinate all service delivery processes. Streamline has been offering software in the behavioral health marketplace since 2003. Streamline has built and maintains systems for some of the nation’s premier behavioral health organizations using the latest web-based technology. Streamline offers competitive compensation and benefits packages as well as a challenging, yet flexible, work environment that is conducive to collaboration and productivity. A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized. Join us, and advance your career today with a company that is on the cutting edge of the behavioral healthcare technology industry. This is a remote position, based in the United States. The salary range offered for the position is $80,000 - $120,000 per year, DOE. Employment visa sponsorship is not available for this position. Summary of the Professional Services Consultant - RCM The Professional Services Consultant specializing in Revenue Cycle Management (RCM) delivers consulting services to our customers. The role is a revenue generating, customer-facing position responsible for driving measurable financial and operational outcomes through expert-level consultation, system optimization, and workflow design. Customers include behavioral health organizations, CCBHCs, FQHCs, inpatient and outpatient providers, and managed care organizations (MCOs). As a trusted advisor, the Professional Services Consultant will leverage subject matter expertise to navigate complex environments, think critically in real time, and deliver strategic and tactical solutions that improve revenue performance and operational efficiency. Responsibilities of the Professional Services Consultant - RCM Deliver high-quality, revenue generating, consulting services focused on end-to-end revenue cycle optimization, including front-end, mid-cycle, and back-end processes Analyze customer workflows, financial performance, and system utilization to identify gaps and opportunities for improvement Provide strategic recommendations and hands-on guidance to enhance billing efficiency, reduce denials, and accelerate cash flow Act as a trusted advisor and SME, offering white‑glove service tailored to each customer’s operational maturity and regulatory awareness. Collaborate closely with Customer Success, Support, Product, and Implementation teams to ensure alignment and successful outcomes Lead or support onsite and remote engagements, including optimization projects, assessments, and training sessions Remain up to date on product functionality and actively engage customers to leverage system features for optimal success Configure and optimize EHR/RCM systems to align with best practices Develop and deliver customer-facing documentation, reports, and presentations that clearly communicate findings and recommendations Support customers in navigating payer requirements, regulatory compliance, and evolving reimbursement models Manage multiple engagements simultaneously while meeting revenue and customer satisfaction targets Proven ability to develop and deliver customer-facing training, presentations, and webinars, translating complex RCM concepts into practical, actionable guidance tailored to diverse audiences Ability to participate or lead user groups, customer forums, or knowledge-sharing sessions, fostering collaboration, sharing best practices, and driving adoption of optimized workflows Requirements of the Vice President of Customer Support Bachelor's degree (B.A.) from four-year college or university in Business or other related field; or 5+ years related experience and/or training; or equivalent combination of education and experience. 5+ years of experience in Revenue Cycle Management, in healthcare services, preferably within behavioral health. Prior experience supporting behavioral health organizations, CCBHCs, FQHCs, or comparable healthcare environments is preferred. Strong understanding of end-to-end RCM processes, including: Patient access and eligibility Coding and charge capture Claims submission and adjudication Denial management and appeals Payment posting and reconciliation Ability to read, interpret, and apply payer guidelines and policies Familiarity with SmartCare or comparable enterprise-level EHR systems is strongly preferred due to system complexity and learning curve Demonstrated ability to serve as a consultant or advisor, not just an operator Strong analytical and problem-solving skills with the ability to think on your feet and adapt quickly Excellent communication skills with the ability to present complex concepts to both technical and non-technical audiences Proven ability to manage client relationships in a billable services environment Able to travel up to 50% of the time, both auto and airplane Streamline Healthcare Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.