Product Support Specialist

Imagine360 is seeking a Product Support Specialist to join the team! The Product Support Specialist supports accurate maintenance, documentation, and communication of product, vendor, pricing, and implementation-related information across operational systems and internal reference materials. This role assists with tracking approved product and pricing changes, validating required approvals and supporting documentation, updating Salesforce/Enforce and PriceBooks records, and maintaining reliable product and vendor information across throughout the organizations by helping ensure product, vendor, routing, pricing, and process details are accurate, current, and consistently communicated, while providing backup support for product specialists and contributing to ongoing process documentation, vendor research, and training materials. Position Location: 100% remote Responsibilities include but are not limited to: Receive and track approved product and pricing change requests. Validate request details, required approvals, effective dates, pricing rationale, and supporting documentation before updates are made. Update approved product, vendor, and PriceBooks records in Salesforce/Enforce accurately and timely. Maintain products, vendors, PriceBooks, and process documentation to support a reliable source of truth throughout the organization. Facilitate internal discussions and approvals for pricing concessions, pricing changes for new and existing products and vendors. Prepare and distribute internal communications related to approved product, vendor, and pricing changes, including go-live timing, impacted departments, system updates, and required downstream actions. Support quarterly and/or annual product and PriceBooks reviews by gathering current pricing information, identifying gaps or inconsistencies, coordinating SME reviews, and tracking required updates through completion. Provide backup coverage for existing product specialists, including responding to internal product and vendor questions, maintaining continuity during absences. Conduct research on proposed vendors prior to approval and implementation. Assist in creation of Vendor processes, creating written and visual process documentation and development of training materials related to products/services and related to vendor process and implementation. Responsible for ongoing maintenance of vendor library and preferred vendor lists Assist with charitable activities and planning within the Operations and Implementation teams, as well as company-wide initiatives. Other projects and duties as assigned. Required Experience/Education: Have a Bachelor's degree or higher Minimum of 2-3 years of experience in product operations, vendor operations, pricing administration, implementation support, sales operations, or a related operational support role, with demonstrated experience maintaining accurate records, coordinating cross-functional requests, supporting approval workflows, and managing time-sensitive updates. Skills and Abilities: Be proficient with Microsoft Office Suite, particularly Word and Excel Be detail-oriented Adept at understanding service contracts and operational implications Should be able to multitask effectively Demonstrate exceptional analytical, problem-solving, and decision-making skills Strong management, and decision-making skills Effective written and verbal communication skills What can Imagine360 offer you? Multiple Health plan options Company paid employee premiums for disability and life insurance Parental Leave Policy 20 days PTO to start / 10 Paid Holidays Tuition reimbursement 401k Company contribution Company paid Short & Long term Disability plus Life Insurance Professional development initiatives / continuous learning opportunities Opportunities to participate in and support the company's diversity and inclusion initiatives Want to see our latest job opportunities? Follow us on LinkedIn Imagine360 is a health plan solution company that combines 50+ years of self-funding healthcare expertise. Over the years, we've helped thousands of employers save billions on healthcare. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions. Imagine360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. RECRUITMENT AGENCIES PLEASE NOTE: Imagine360 will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation