Product Manager – Maintenance Platform | Remote | 10+ years exp. | USC/GC
Job Description
Role: Product Manager – Maintenance Platform Duration: 6 months C2C Location: Arlington, Virginia (Preferred onsite) – Hybrid / Remote Need USC/GC Role Summary We are seeking a Product Manager to lead the development and scaling of our Maintenance Platform. This role will drive product strategy, execution, and cross-functional alignment to improve maintenance operations, resident experience, and operational efficiency across communities.
Key Responsibilities
Define and execute the product roadmap for the maintenance platform, including work order management, inspections, preventive maintenance, and resident communication Partner with Operations, Engineering, and external vendors to translate business needs into scalable product solutions Own end-to-end delivery—from requirements and prioritization through launch and iteration Optimize workflows across key areas such as scheduling, technician productivity, and automated resident engagement Drive integration strategy (e.g., PMS, CRM, middleware) to ensure seamless data flow and system interoperability Leverage data and user feedback to continuously improve product performance and adoption Support pilot programs and scale successful solutions across the portfolio AI / Data Expectations Identify opportunities to leverage AI to automate workflows (e.g., work order intake, routing, communication) Partner with engineering on AI-enabled features such as recommendation engines, automation, and workflow optimization Define success metrics and evaluate AI performance (accuracy, efficiency, user adoption) Ensure responsible AI usage, including data quality, transparency, and operational reliability Qualifications 5+ years of product management experience, preferably in B2B SaaS, operations, or platform products Experience building workflow-based products (e.g., work order systems, CRM, or operations platforms) Familiarity with AI/ML-driven products or automation tools (hands-on experience not required, but strong product sense expected) Strong stakeholder management and cross-functional leadership skills Analytical mindset with experience using data to inform product decisions Additional Information All your information will be kept confidential according to EEO guidelines.