Product Implementation Specialist

Imagine360 is seeking a Implementation Support Specialist to join the team! The Product Implementation Support Specialist supports the maintenance, accuracy, and ongoing use of the Vendor Grid, Vendor Hierarchy Grid, vendor tracking tools, and network routing documentation. This role assists with documenting vendor availability, vendor type, product applicability, client plan applicability, network IDs, routing direction, net/product codes, background data vendors, and implementation-specific vendor requirements. The position supports client implementations by helping ensure vendor, routing, and hierarchy information is accurate, current, and consistently communicated to throughout the organization. Position Location: 100% remote Responsibilities include but are not limited to: Maintain and update the Vendor Grid, Vendor Hierarchy Grid, vendor tracking documentation, preferred vendor lists, and related vendor reference materials. Support new and renewing client implementations by documenting applicable vendors, vendor type, product applicability, client plan applicability, plan requirements, vendor notes, network IDs, and routing direction. Assist with network routing documentation by capturing approved routing direction, network hierarchy, claim type, pricer, benefit tier, and related operational notes. Track vendor additions, removals, changes, exceptions, and implementation-specific requirements through completion. Coordinate with cross-functional SMEs to confirm vendor availability, hierarchy placement, routing logic, product applicability, and implementation requirements. Review vendor and routing information for completeness and consistency prior to implementation handoff or downstream system updates. Prepare and distribute internal communications related to vendor grid updates, hierarchy changes, routing requirements, vendor implementation notes, and impacted downstream teams. Escalate unclear vendor routing, hierarchy, or implementation questions to the appropriate SME or leadership owner for direction. Asist with charitable activities and planning within the Operations and Implementation teams, as well as company-wide initiatives. Perform other projects and duties as assigned. Required Experience/Education: Have a Bachelor's degree or higher Minimum of 2-3 years of experience in vendor operations, implementation support, healthcare operations, network operations, sales operations, or a related operational support role, with demonstrated experience maintaining complex tracking documents, coordinating cross-functional requests, supporting implementation timelines, documenting system or routing requirements, and managing time-sensitive updates. Skills and Abilities: Be proficient with Microsoft Office Suite, particularly Word and Excel Be detail-oriented Adept at understanding service contracts and operational implications Should be able to multitask effectively Demonstrate exceptional analytical, problem-solving, and decision-making skills Strong management, and decision-making skills Effective written and verbal communication skills What can Imagine360 offer you? Multiple Health plan options Company paid employee premiums for disability and life insurance Parental Leave Policy 20 days PTO to start / 10 Paid Holidays Tuition reimbursement 401k Company contribution Company paid Short & Long term Disability plus Life Insurance Professional development initiatives / continuous learning opportunities Opportunities to participate in and support the company's diversity and inclusion initiatives Want to see our latest job opportunities? Follow us on LinkedIn Imagine360 is a health plan solution company that combines 50+ years of self-funding healthcare expertise. Over the years, we've helped thousands of employers save billions on healthcare. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions. Imagine360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. RECRUITMENT AGENCIES PLEASE NOTE: Imagine360 will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation