Product Documentation and Analytics Specialist
Job Description:
- Partner closely with Product and Engineering to create comprehensive customer facing documentation for new features, enhancements, and releases
- Proactively identify gaps in existing documentation before customers find them, using relationships with Customer Success and Support
- Own the voice, structure, and standards that make Censis documentation instantly recognizable as high-quality and trustworthy
- Align documentation with how Marketing positions products and how Product communicates releases — so everything tells one coherent story
- Develop genuine, deep expertise in the Censis product suite — not just feature names, but the workflows, pain points, and use cases our customers live in every day
- Maintain product mapping and feature tagging to enable customer utilization and adoption insights
- Design and deploy in-product engagements that drive awareness of new releases and key features
Requirements:
- Bachelor's degree in Technical Communication, English, Journalism, or a related field — or equivalent experience that proves you can do the job
- 5+ years creating technical documentation or product content for software applications
- Experience with documentation platforms and content management systems (Confluence or similar)
- Exceptional writing skills — the kind where you can explain a complex workflow to an SPD technician and an OR Director in the same document and have both of them feel like it was written for them
- Strong organizational instincts and the ability to juggle multiple launches, releases, and stakeholders without dropping anything
Benefits:
- Health insurance
- 401(k) matching
- Remote work options
- Paid time off