Platform Product Manager, Identity (Trust & Safety)
About the position We are looking for a Platform Product Manager to join a Trust & Safety team that protects a global community of users and the people they interact with. Trust is the foundation of any marketplace where people open their homes, offer experiences, and connect with strangers, and your work will be central to keeping that community safe. This is a broad, high impact role where you will identify customer pain points and business opportunities, then define and deliver products that build safety into every moment of the user journey. You will have the opportunity to drive cross functional and company wide initiatives that shape the future of a trusted platform.
Responsibilities
- Lead a cross functional working group of engineers, data scientists, designers, operations experts, and policy experts to drive alignment, execution, and launches.
- Own the product backlog and roadmap, including the prioritization process for product solutions based on business value and customer impact.
- Define goals and success with clearly measurable objectives and key results, and build alignment across product teams and with leadership and executive stakeholders.
- Anticipate bottlenecks, make tradeoffs, and balance business needs, customer needs, and technical or operational constraints, while presenting roadmap and status updates to leadership on an ongoing basis.
- Evaluate new product opportunities and bring forward buy, build, or partner proposals backed by data and user insight.
- Develop short term plans aligned with long term goals to iteratively build platform capabilities that defend against fraud, abuse, and other harmful activity.
- Build and scale platform capabilities that enable rapid deployment, experimentation, monitoring, and governance of machine learning and AI powered defenses, partnering with Operations, Policy, Legal, Privacy, and other Product and Engineering teams to ensure enforcement systems are accurate, explainable, operationally effective, and aligned with customer and business outcomes.
Requirements
- 5+ years of product management experience
- Prior product, operations, consulting, or engineering experience in security, trust, safety, risk, payments, or fraud
- Prior experience building machine learning products
- Excellent written and verbal communication skills
- Experience with design and hypothesis driven product development
- Entrepreneurial drive to achieve stretch goals in an innovative, fast paced environment
- Experience leading teams through ambiguity and high stakes tradeoff decisions
Nice-to-haves
- Familiarity with modern AI systems, including foundation models, model fine tuning, RAG architectures, agentic systems, model serving, and AI observability
- Experience building internal platforms used by multiple product and engineering teams
- Marketplace or two sided platform experience