Platform Engineer (Moodle Administrator)

Salary: £35,000 - £45,000 per annum Employment type: Permanent Hours per week: 37 Reporting into: VLE Team Leader Department: IT Click here to read the full job description and view our excellent benefits here This role operates primarily on a remote working arrangement that will require little to no travel into our various UK sites. Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts. About Arden University: We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education. There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations. About our Department: The Platform Engineer (Moodle Administrator) sits within our Technology Department that is crucial to making sure our employees and students can work effectively, deliver projects, find the right solutions and ensure we develop the technology that will make the biggest difference. Our IT team is made up of around 65 employees with a vast range of skills from Software Development to IT Operations and Security. Our IT Department values employee development and we have lots of great examples of employee progression and promotions within the team. About the Opportunity: This is an exciting opportunity to join Arden University’s Learning Systems team as a Platform Engineer (Moodle Administrator), playing a key role in ensuring our digital learning platforms deliver maximum value to students and staff. You will be responsible for the administration, configuration, and ongoing management of the University’s VLE and related systems, ensuring they are effective, reliable, and aligned with user needs, policies, and standards. Acting as a key point of contact, you will lead on first and second line support for VLE users, managing queries, triaging requests, and resolving issues across areas such as user management, system configuration, and enhancements. Working collaboratively with colleagues across IT and the wider University, you will also support continuous improvement and development activities, helping to enhance the functionality and user experience of our learning systems. A key aspect of the role is maintaining the integrity of the VLE across integrated platforms, including the Student Information System, ensuring data consistency and smooth system interaction. This is a varied and hands-on role within a fast-paced environment, where you will contribute directly to the delivery and evolution of Arden’s digital learning experience. About You: You are a proactive and technically capable VLE professional with strong experience in Moodle administration and a passion for delivering high-quality digital learning experiences. You are confident working with a wide range of stakeholders, combining strong problem-solving skills with excellent communication to support users and continuously improve system performance and functionality. Essential requirements: Relevant degree or equivalent experience, with significant hands-on experience in a similar role Strong experience in the administration of Moodle, including user management, configuration, and system maintenance Good understanding of Moodle functionality, including permissions, roles, reporting, dashboards, and logical formulas Experience working with Moodle customer-facing applications and supporting end users Experience working within an IT service delivery environment, providing first and second line support Strong problem-solving skills, with the ability to diagnose and resolve technical issues effectively Experience with database querying (e.g. SQL) Excellent interpersonal and stakeholder management skills, with the ability to build strong working relationships Excellent customer service skills, with a focus on supporting both students and staff Strong technical and communication skills, with the ability to understand user needs and translate these into system improvements Experience working within Agile/SCRUM delivery environments A proactive approach, with a focus on continuous improvement and enhancing system capability Desirable requirements: Moodle Administrator certification or equivalent Experience managing Moodle plugins, configuration, enrolments, users, roles, and reporting Understanding of data protection within VLE environments Basic development skills and awareness of quality processes Experience within the Higher Education sector Experience with systems such as Tribal SITS and Turnitin Experience delivering user training or guidance Why Arden: At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from: 30 days holiday + bank holidays on-top, and even a Christmas closure! A generous Aviva pension plan, company contributions starting from 7% SimplyHealth plan option Private Medical Insurance coverage (applies to certain job roles) Access to Perkbox benefits Study any Arden course for free, with a discount for all family and friends Plus, other excellent benefits Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education Our Values: Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you. There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. Closing Date: 1st July We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible. If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access. Equity, Diversity & Inclusion: Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role. If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here. As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups. Sponsorship statement: Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.