Payments Administrator

Career Opportunity Role Title Payments Administrator Purpose of role Our customer service approach will be achieved through our dedication to service, our focus on performance and our commitment to personal accountability. To be successful in this role, you will:

• Display high energy, passion, and a positive attitude
• Meet tight timelines under pressure while delivering quality service
• Own the results, share work experiences, and willingly seek and accept personal accountability
• Continuously learn about customers, their priorities, and their expectations
• Take ownership and responsibility for resolving customer concerns with every interaction
• Assign a high priority to customer service excellence and understands the value of customer satisfaction in driving success
• Be flexible, personally embrace change and commit to continuous learning
• Support the organization’s key priorities
• Model customer service values and drive quality and process optimization

Job Description

Key Responsibilities The Payments Administrator will administer and maintain all changes related to Canadian Pre Authorized payments (PAC) and Cheque payments. Manage, organize and update relevant data and information into the administration system (e.g. updating member’s banking information, handling incoming bank returns, processing and applying check payment/returns etc.) Proficient use of online applications such as CRM, WMA, Banking portals, File Nexus etc. Achieve or improve on established SLA ‘s, identifying opportunities for process improvements Support the customer experience by taking calls member and producer calls during peak volumes Communicate and correspond with members/producers regarding payment record revisions Assess product guidelines to ensure changes meet legislative and corporate requirements Liaise with financial institutions, to resolve issues and to research and validate payment information provided by member Review and process Notice of Changes received from Financial Institutions while updating member file information if required Assist and support other team members as required during vacation, absences and peak workload periods Key Qualifications Education (minimum required): Post-Secondary Education in Finance or Accounting is an asset Experience (minimum required): 2-4 years of experience in insurance administration, customer service, or a related field Knowledge of insurance products and regulatory requirements is an asset Knowledge of Insurance Industry practices and products (e.g. Life and Annuities) Demonstrated mathematical aptitude and strong data analysis skills with attention to detail and accuracy Strong oral and written communication skills and the ability to build effective internal and external relationships Ability to manage daily workflow to meet deadlines Must be able to work independently, with little supervision in a team environment Demonstrated problem solving and conflict resolution skills Ability to multi-task and re-prioritize workload as required Ability to work in a fast paced and ever-changing environment Demonstrated ability to take ownership of any errors to ensure resolution Able to balance high productivity with superior quality Knowledge of Microsoft Office suite of products, specifically Excel Knowledge and understanding of Compliance regulations/guidelines relating to billing and collection processes. (e.g. audit, authorization requirements) is an asset Knowledge of CRM and all Foresters legacy systems is an asset Bilingual (French) is an asset Accounting diploma or related work experiences is an asset Understanding of banking regulations and systems is an asset. NOTE: Must be available to work rotating shifts between the hours of 9:00 am - 5:00 pm and provide coverage on some Canadian Statutory holidays. Salary Range: $40,500.00 - $67,500.00 The actual base salary for this position will depend on several factors, including job-related skills, experience, and education. In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance. Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role. Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves. Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [email protected] in advance of your appointment. Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.