Patient Success & Operations Virtual Assistant (w/ Website & Marketing Support)

This is a remote position. Virtual Rockstar is hiring a full-time Patient Success & Operations Virtual Assistant (w/ Website & Marketing Support) on behalf of a growing pediatric therapy practice. This role will support client communication, scheduling, intake coordination, operational administration, and website management. You'll help ensure families receive a seamless experience while supporting the team with scheduling, CRM management, SOP updates, website updates, and marketing-related projects. The ideal candidate is highly organized, proactive, tech-savvy, and comfortable managing multiple priorities while communicating professionally with families and team members.

Key Responsibilities

Patient Communication & Scheduling Manage intake requests and scheduling Coordinate intake calls and follow-ups Handle scheduling changes and client communication Support client nurture campaigns and reminders Operations & Administration Update SOPs, trackers, and clinician schedules Organize Google Drive and internal systems Maintain service tracking and operational reports Support workflow and process improvements Website & Marketing Support Update website content and resources Support SEO initiatives Manage newsletters and email campaigns Coordinate with the social media contractor when needed Tools & Systems SimplePractice Google Workspace (Docs, Sheets, Gmail, Calendar, Drive) FluentCRM Calendly Claude AI Website CMS platforms SEO tools

Requirements

Experience in client support, operations, executive assistance, or project coordination Excellent written and verbal English communication skills Strong organizational and time-management skills Experience with CRM systems and Google Workspace Comfortable learning new systems and technology Website management and basic SEO experience preferred Non-Negotiables Bright, engaging, and professional communication style Strong attention to detail and follow-through Ability to work independently Excellent client communication skills Strong organizational abilities Commitment to a full-time dedicated role

Benefits

Competitive salary commensurate with experience. Opportunities for professional development and growth. Work in a dynamic and supportive team environment. Make a meaningful impact by helping to build and strengthen families across the Globe