Patient Services Representative/ Medical Assistant
About the position Keys to success: Be passionate about patient care, problem-solving, open to learn new skills, not afraid of a high paced environment and being a team player. This position will be assisting our Glendale and Arcadia, CA locations.
Responsibilities
- Greet registered patients upon their visit, triage patients through the patient flow process, and ensure a smooth experience.
- Monitor and ensure the proper functioning of clinical equipment, promptly escalating issues to the supervisor.
- Check schedules and accompany patients to the exam/procedure room. Assist patients with walking, transfers, dressing, and exam preparation.
- Maintain a sterile environment, ensuring adherence to standard infection control precautions.
- Prepare exam rooms before patient visits, clean rooms and instruments, and restock supplies between patients.
- Fulfill patient care responsibilities, including taking vital signs, updating patient history, and assisting providers in the exam room. Input patient data into the practice management system.
- Fulfill clerical responsibilities, such as sending/receiving/scanning medical records, obtaining diagnostic reports and managing the charting process.
- Regularly check dated materials and medications for expiration dates and discard expired items.
- Answer phones, respond to inquiries, and triage calls to appropriate personnel.
- Customer service-oriented mindset.
Requirements
- High School diploma or GED.
- Minimum of one year of experience as a Medical Assistant.
- EMR systems (1 year preferred), vital signs (1 year preferred)
Nice-to-haves
- Certification: Certified Medical Assistant preferred.
- Fully bilingual - English and Spanish preferred but not required.
Benefits
- Competitive compensation
- Health insurance (Dental and Vision)
- Vacation leave
- Sick leave
- Paid holidays
- Paid lunch break
- Bonuses
- Three days off per week (varies depending on the location schedule)