Patient Nurse Navigator-General -LCI Rock Hill Clinic, SC

About the position This role will start with the time of the patient's diagnosis and will continue through the patient's journey throughout their care. Coordinate the patient's care to increase the efficiency and quality of care that is delivered to the patient. Will be the patient advocate and care for them in a highly supportive and personal manner and also will serve as a liaison to ensure that patients and families receive resources and services as needed. Provides language specific education, psychosocial support, and necessary resources for newly diagnosed patients pertinent to their specific disease, and their families, and coordinates appropriate referrals for those needed services. Educates and provides information to new and existing patients and families regarding diagnosis, work-up, treatments to include surgery, therapy, support services, financial issues, community resources, survivorship issues and follow-up. Serves as liaison for patients and families between departments. Ensures and coordinates (where appropriate) new patient referrals, scheduling of exams, procedures and appointments, identifies potential gaps as well as the coordination of care for patients returning to their communities for treatment and follow-up. Contacts every newly diagnosed patient at the time of the diagnosis. Assesses every new patient for emotional and social needs as well as barriers to care such as: Health insurance, transportation, etc., and refers to the needed resources. Identifies trend barriers to patient expedient care and will conduct service recovery as needed. Responsible for patient satisfaction.

Responsibilities

• Coordinate the patient's care to increase the efficiency and quality of care that is delivered to the patient.
• Serve as the patient advocate and care for them in a highly supportive and personal manner.
• Serve as a liaison to ensure that patients and families receive resources and services as needed.
• Provide language specific education, psychosocial support, and necessary resources for newly diagnosed patients pertinent to their specific disease, and their families, and coordinate appropriate referrals for those needed services.
• Educate and provide information to new and existing patients and families regarding diagnosis, work-up, treatments to include surgery, therapy, support services, financial issues, community resources, survivorship issues and follow-up.
• Serve as liaison for patients and families between departments.
• Ensure and coordinate (where appropriate) new patient referrals, scheduling of exams, procedures and appointments.
• Identify potential gaps as well as the coordination of care for patients returning to their communities for treatment and follow-up.
• Contact every newly diagnosed patient at the time of the diagnosis.
• Assess every new patient for emotional and social needs as well as barriers to care such as: Health insurance, transportation, etc., and refer to the needed resources.
• Identify trend barriers to patient expedient care and conduct service recovery as needed.
• Responsible for patient satisfaction.

Requirements

• Graduate of an accredited School of Nursing required.
• BSN Degree Required /MSN Preferred.
• Current licensure to practice as a Registered Nurse in the state in which one works required.
• 3 years of oncology specific experience required.
• Certification in the appropriate specialized field within 2 years of being in the position required.

Nice-to-haves

• MSN Preferred

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program