Patient Care Navigator
Our team cares deeply about helping patients, and we're looking for someone who is invigorated by that too. Since 2015, Healthvana has helped millions of people, and our work has been featured at the White House (where we presented our AI), on Capitol Hill, and at Stanford University, published in medical journals, and covered in media ranging from the NY Times to Fox News. We're on a mission to help end HIV, and we're a leader in doing so in the United States. Our platform helps patients engage in their healthcare either via partner healthcare providers in-person or via telehealth. Through Healthvana’s telehealth One-for-One program, every new insured patient means we’ll help someone uninsured in their community get access to free care. We launched this less than a year ago and are already helping patients in 50 states! Here’s a recent patient message: I used to think PrEP wasn't an option for me because I didn't have insurance and because of the cost. Thanks to Healthvana, I was able to access the free service without any hassle. I am so grateful to the whole team for their support and how they treated me. Now I can take care of my health without worrying about money, and that makes all the difference. Healthvana Telehealth patient, April 2026 Our platform spans digital patient intake, a patient portal, a provider portal, telehealth communications, prescription ordering and management, and more – and we use AI tools throughout our care delivery, from conversational AI that helps patients stay on track to the coding tools our engineering team uses every day. We don't care about where you worked before or where you went to school. We care about the quality of your work, your ability to learn fast, being a great colleague, and your desire to have your work impact lives.
About the Role
As a Patient Care Navigator, you'll be the day-to-day point of contact for patients navigating their care – answering questions, resolving issues, and making sure no one falls through the cracks. You'll report directly to the Head of Patient Support and work alongside a great team that takes ownership of the patient experience from first message to follow-up. This is a role built for someone who's organized, empathetic, and genuinely energized by helping people.
What You'll Do
Whatever it takes to help patients! Manage and respond to inbound patient messages – covering prescriptions, lab results, billing, and general care questions – with warmth, accuracy, and speed Coordinate across providers, pharmacies, and insurance to resolve issues, track prior authorizations, and make sure nothing falls through the cracks Support the Head of Patient Support with projects and ad hoc needs as they arise
What We're Looking For
Excellent written communication – warm, clear, and professional. We live in Slack and async messaging, so this is the core of the job Ability to learn quickly and work independently once trained – you take ownership and cultivate good judgment Experience working remotely and managing your own time without close supervision Comfortable with ambiguity and fast-paced, high-volume environments – not every situation has a clear playbook 1-3 years of experience in patient support, healthcare coordination, or a related role Familiarity with HIPAA requirements (we’ll train you) – we treat patient data like it's our own A non-judgmental, affirming approach to sexual health care Even better if you have Experience with telehealth platforms and/or other health technology tools Experience in sexual health care, PrEP, HIV prevention or treatment, and/or working with the amazing communities we primarily serve Bilingual fluency in English and Spanish Familiarity with insurance processes or prior authorizations Why work at Healthvana? A team that genuinely cares – about each other and about our patients Fully remote, with local or annual meetups depending on where you live Competitive salary: $70k - $90k depending on experience 401(k) with employer matching Unlimited PTO Generous health + dental insurance coverage Annual home office stipend
Requirements
Must be legally authorized to work in the United States. We are unable to offer visa sponsorship at this time Must be available to work weekdays during core business hours of 9am–5pm Pacific Time. Occasional weekend coverage required Want to apply? Email us at [email protected] with “Patient Care Navigator via NMAC” in the subject line and include… your LinkedIn profile, if you have one a resume if you don’t have a LinkedIn profile a few thoughtful sentences about why you’d like to work with us Be sure to learn about us before writing in - here’s a recent article Healthvana is an equal opportunity employer. We believe the strongest teams bring a wide range of experiences and perspectives to the work.