Patient Care Customer Service Coordinator – Evening & Weekend Remote Support for Home Medical Equipment
About Hirevector – Pioneering Home Health Solutions Hirevector is a nationwide leader in delivering life‑enhancing medical equipment and compassionate care directly to patients’ homes. From state‑of‑the‑art ventilators and oxygen therapy to innovative sleep apnea devices, wound‑care products, and diabetes management tools, we empower individuals to lead healthier, more independent lives. With a robust network spanning all 50 states and hundreds of service locations, Hirevector combines cutting‑edge technology with a patient‑first mindset, ensuring every interaction is marked by professionalism, empathy, and reliability. Our mission is simple yet powerful to keep patients engaged in their own health journey while providing the resources they need to thrive at home. As we continue to grow, we are seeking motivated, detail‑oriented professionals who share our commitment to outstanding customer service and clinical excellence. Position Overview – Remote Patient Care Coordinator (Evenings & Weekends) Are you passionate about helping patients navigate their home medical equipment needs? Do you thrive in a fast‑paced, remote environment where every call makes a tangible difference? Join Hirevector’s dedicated Sleep Central After‑Hours Call Center team based in Murray, KY, and become the trusted voice that guides patients through equipment delivery, order verification, and post‑delivery support. This full‑time, remote role requires availability on Saturdays, Sundays, and three weekday evenings (starting at 400 p.m. Central Time). You will work from the comfort of your own home, enjoy a competitive hourly wage of $16 plus quarterly bonus opportunities, and be part of a supportive, growth‑focused culture.
Key Responsibilities
- Patient Outreach & Data Capture Initiate outbound calls to patients to confirm delivery details, accurately record patient information, and update the electronic health record system.
- Documentation Management Obtain and verify medically necessary documentation, ensuring compliance with regulatory standards and internal policies.
- Order Processing Enter orders into the online pharmacy platform, confirm product availability, and schedule shipments for timely delivery.
- Issue Resolution & Rescheduling Proactively track shipments, troubleshoot delivery obstacles, and coordinate rescheduling when necessary.
- Technical Troubleshooting Listen attentively to patient concerns regarding equipment functionality, diagnose issues, and guide patients through basic troubleshooting steps.
- Quality Assurance Verify completeness of each order, perform final checks for accuracy, and flag any discrepancies for immediate correction.
- Collaboration & Communication Liaise with internal teams—logistics, clinical support, and pharmacy—to ensure seamless patient experiences.
- Continuous Improvement Contribute ideas to enhance call scripts, workflow efficiency, and overall patient satisfaction.
- Additional Duties Perform other related tasks as assigned, supporting the broader mission of Hirevector’s after‑hours care team.
Essential Qualifications
- High school diploma or GED equivalent (required).
- Demonstrated experience in a medical or healthcare setting, preferably with exposure to home medical equipment, patient intake, or administrative record management.
- Strong background in customer service, with a proven ability to handle high‑volume call environments while maintaining professionalism.
- Clear, articulate communication skills in English—both written and spoken.
- Proficiency with Microsoft Office (Word, Excel) and comfortable navigating web‑based applications.
- Reliable high‑speed internet connection and a functional home office setup (computer, headset, quiet workspace). Preferred Experience & Skills
- Prior experience with electronic health record (EHR) systems or pharmacy ordering platforms.
- Working knowledge of medical terminology related to respiratory therapy, sleep apnea, wound care, or diabetes management.
- Demonstrated ability to multitask while maintaining meticulous attention to detail.
- Basic math proficiency (addition, subtraction, multiplication, division) for order calculations.
- Self‑motivation, strong organizational habits, and proven time‑management capabilities.
- Capacity to work independently and collaboratively within a remote team environment. Core Competencies for Success
- Empathy & Patience Show genuine concern for patient wellbeing and remain calm under pressure.
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