Operations Manager (Legal Support Services Supervisor 2)
About the position Are you an experienced leader with a passion for supporting Oregon workers? Have you managed teams to great success? Are you interested in joining an organization dedicated to ensuring due process for Oregonians? If so, please consider joining our team! The Office of Administrative Hearings is responsible for conducting administrative hearings for most state agencies in the State of Oregon. Our mission is to serve the public by providing fair, accessible and efficient contested case services in a neutral forum. Every day, our staff of dedicated professionals provides hearing services for Oregonians throughout the state regarding issues that affect their daily lives, their businesses, and their professions. Please let us know if you need a reasonable accommodation. The primary purpose of this position is to manage operations staff and coordinate overall administrative support within the Office of Administrative Hearings. Duties may also include providing coverage for other program areas according to business needs and expertise. Responsibilities include directly overseeing the receipt, processing, scheduling and completed disposition of all hearing cases. This position works with the Chief Administrative Law Judge (CALJ) in the ongoing operations of the hearings program by developing and monitoring operational procedures, preparing technical and administrative reports, determining operational resource needs and participating in operational and strategic planning. This position also carries out the agency's affirmative action, diversity, equity, and inclusion goals and responsibilities. For a complete review of the position and responsibilities, please click here.
Responsibilities
- Manage operations staff
- Coordinate overall administrative support within the Office of Administrative Hearings
- Oversee the receipt, processing, scheduling and completed disposition of all hearing cases
- Developing and monitoring operational procedures
- Preparing technical and administrative reports
- Determining operational resource needs
- Participating in operational and strategic planning
- Carries out the agency's affirmative action, diversity, equity, and inclusion goals and responsibilities Requirements
- Four years of lead work, supervision, or progressively related experience; OR one year of related experience and a bachelor's degree in a related field.
- Employee is required to possess and maintain a valid driver's license with an acceptable driving record to check out a state vehicle. If not, they must be able to provide an alternate method of transportation. Nice-to-haves
- Commitment to valuing diversity and promoting inclusion
- Ability to manage a team of operations staff responsible for coordinating contested case hearings
- Excellent personal and decision-making skills
- Experience managing a team
- Capability of ensuring assigned program area complies with all relevant aspects of federal and state law, as well as internal OAH performance standards
- Demonstrated ability to work independently with minimal supervision
- Ability to work with the OAH Executive Team, as well as work closely with the Chief ALJ
- Skill at working with Human Resources and navigating difficult employment related questions with regards to direct reports
- Demonstrated ability to work in a fast-paced hybrid work environment
- Ability to communicate clearly, concisely, and respectfully
- The ability to interact with challenging, angry or emotional people Benefits
- A workplace that balances productivity with enjoyment and encourages learning and mentoring.
- Rewarding work in a dynamic and creative environment with colleagues who are passionate about public service.
- Work/life balance, 11 paid holidays a year, and a competitive benefits package.
- Public Service Loan Forgiveness opportunity!
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