Online Travel Agent – Nooddienst

Online Travel Agent – Nooddienst US | Parttime | Evenings & Weekends At our clients Prijsvrij Vakanties & D-reizen, everything revolves around one thing: helping people enjoy the best time of their year—even if something goes wrong along the way. Sometimes a customer doesn't call to make a booking, but because something needs to be resolved right away. And that's where you come in. We are looking for an Online Travel Agent for the Emergency Service: a customer-focused problem solver who is available outside of Dutch office hours to assist travelers with urgent questions or in special situations and is fluent in Dutch. What does the emergency service entail? As an Online Travel Agent Emergency Service, you are the point of contact for customers who experience unexpected problems during their trip, for example, delays, emergencies, or uncertainties in their booking. You ensure that they are quickly reassured and that the right steps are taken. You will work from home using a laptop provided by AJD Holiday Services Inc., which will give you access to all the necessary systems. Naturally, you will receive thorough training and clear manuals and protocols. What are you going to do?

• Responding to customers by phone (via laptop) and email/chat in urgent situations;
• Listening, reassuring, and offering practical solutions;
• Recording reports and forwarding them to the appropriate department for follow-up;
• Checking that problems have been properly resolved the next day;

Consulting colleagues when necessary (within a reasonable time frame). How do you work? We provide you with:

• A laptop with VPN access to our systems;
• Clear instructions and training so that you know exactly what to do.

You are:

• Customer-focused, a strong communicator, and solution-oriented;
• Stress-resistant—you stay calm when things get exciting;
• Reliable and responsible, customers can count on you;
• Experienced in the travel industry or customer service (preferred);
• Flexible to work evenings and weekends;
• Good at working independently with digital systems.
• Speak Dutch Fluently

What you get:

• A competitive salary;
• Flexible working hours – ideal for combining with another job or studies;
• A comprehensive onboarding program with clear work instructions;
• Access to more than 800 online training courses to help you continue to grow.

Why you want this: Because you make a difference when it really counts. You ensure that customers can continue to enjoy their vacation with peace of mind – even if something goes wrong. In short: you are our hero behind the emergency line. Ready to check in? Apply now and become the point of contact that our travelers will never forget. Soort dienstverband: Parttime Salaris: $20,00 - $25,00 per uur Arbeidsvoorwaarden:

• Flexible schedule
• Paid time off

Taal:

• Nederlands (Vereist)

Werklocatie: Thuiswerken