Online Chat Specialist - E/L
Job Description: We are looking for a highly motivated and customer-oriented Online Chat Support Specialist to join our team. In this role, you will be responsible for providing outstanding support to customers through digital communication platforms. You will engage with customers, answer their questions, resolve issues, and ensure a positive experience across various digital channels. Job Responsibilities:
- Respond to online chat inquiries from individuals seeking therapy services
- Provide emotional support and guidance to clients through online chats
- Assess and prioritize chat requests based on urgency and severity
- Maintain confidentiality and adhere to ethical guidelines during chat interactions
- Refer clients to appropriate resources or therapists as needed
Essential Qualifications:
- Minimum of 2 years of experience in customer support or a related field
- <>Excellent written communication skills
- Empathy and understanding towards individuals seeking help
- Ability to multitask and handle multiple chat conversations simultaneously
- Knowledge of mental health and counseling services is a plus
Desired Experience:
- Experience working in a counseling center or mental health facility
- Previous experience in providing online support or counseling
Salary & Benefits:
- Competitive hourly salary ranging from $28 to $35
- Opportunity to work remotely from any location in United States
- Potential for growth within the organization
- Training and development opportunities to enhance skills
Remote Skills: Communication Skills, Customer Relations, Customer Support/Service, Establish Priorities, Healthcare, Multitasking, Online Chat, Online Customer Support, Problem Solving Skills, Psychiatry and Mental Health, Resolve Customer Issues, Training/Teaching, Writing Skills About the Company: Plainfield Counseling Center, LLC