OfficeTrack Solution Expert with Telecom exp
Position- OfficeTrack Solution Expert with Telecom exp Location- Miami, FL Type- Fully Remote Visa- USC/ GC-EAD Interview Mode: 2 Video then Possible F2F Our Client, a multinational telecommunications technology company has an urgent and immediate need for experienced OfficeTrack Solution & Process Optimization consultants for a 3-months contract to support the design, rollout, and continuous improvement of the OfficeTrack platform across dispatch and field operations. Key Responsibilities:
- Design the OfficeTrack golden configuration with measurable acceptance criteria
- Build the phased rollout plan with change management (pilot, expand, scale)
- Design role-based permissions and system guardrails so manual workarounds become exceptions, not the norm
- Identify UI pain points, AI opportunities, and automation opportunities across dispatch and field
- Design integration improvements between OfficeTrack and adjacent systems (Amdocs, UKG, etc.)
- Define and execute the test plan against the production-like environment using tools Iris mentioned
- Surface a continuous improvement backlog as the engagement progresses
Required Skills
- Experience with OfficeTrack or similar field service/workforce management platforms
- Strong background in dispatch, field operations, and workforce management systems
- Experience with enterprise integrations, process optimization, and workflow automation
- Knowledge of change management, testing strategies, and system governance
- Strong communication and stakeholder management skills
Thanks & Regards Shivam Rajpal Team Lead- US IT Recruitment Desk- X 106 Email- LinkedIn- Voto Consulting LLC- M/WBE Certified Company